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Alarm Manager reports #@vtext.com and #@vzwpix.com email addresses as invalid

  • 1.  Alarm Manager reports #@vtext.com and #@vzwpix.com email addresses as invalid

    Posted 09-06-2018 13:48
    Netsight Manager 8.0.5.18 using Alarm Manager GUI

    I updated all my email lists with my Verizon Wireless phone number email in the format of #@vtext.com and noticed that all my lists broke.

    Researching at Verizon showed some mixed results but I can successfully send messages to both #@vtext.com and #@vzwpix.com addresses.

    I know I could set up an outlook rule to forward to those addresses but I'd rather have netsight send to my phone.

    When I edit an email list and test it via Alarm Manager I get the message "invalid email addresses" and the list fails to send. If I remove the one entry with either #@vtext.com or #@vzwpix.com the list works fine.

    Thoughts?
    -Stephen



  • 2.  RE: Alarm Manager reports #@vtext.com and #@vzwpix.com email addresses as invalid

    Posted 09-06-2018 16:57
    I hope I get that right...
    It works if the email list contains only one email address (out of the two that you've mentioned)
    It doesn't work if the email list contains more then one email address.

    Did you use a ; between the email addresses in the list or how are they separated.


  • 3.  RE: Alarm Manager reports #@vtext.com and #@vzwpix.com email addresses as invalid

    Posted 09-06-2018 16:57
    List fails with even only one of those addresses in the list. If multiple addresses I did add the ; between.

    -Stephen


  • 4.  RE: Alarm Manager reports #@vtext.com and #@vzwpix.com email addresses as invalid

    Posted 09-06-2018 16:57
    Are the other entries (that work) in the list local email addresses of your company.


  • 5.  RE: Alarm Manager reports #@vtext.com and #@vzwpix.com email addresses as invalid

    Posted 09-06-2018 16:57
    Yes they are part of our domain. I can normally send a message to the two external addresses without issue from the outlook client. So sending via our exchange server should not be an issue. The IP of the netsight server is specified on the exchange server as allowed to send mail (I forget exactly where that is but it's been working just fine).


  • 6.  RE: Alarm Manager reports #@vtext.com and #@vzwpix.com email addresses as invalid

    Posted 09-06-2018 16:57
    Just tried it with a non-local domain email and NetSight does report it as invalid.

    So it seems like Netsight won't send emails to non-domain addresses?



  • 7.  RE: Alarm Manager reports #@vtext.com and #@vzwpix.com email addresses as invalid

    Posted 09-06-2018 16:57
    You answered my next question :-)

    I'd check again with the exchange server team to make sure that external mails from XMC are allowed.


  • 8.  RE: Alarm Manager reports #@vtext.com and #@vzwpix.com email addresses as invalid

    Posted 09-06-2018 16:57
    Will do! Though I don't believe there are any restrictions on it.



  • 9.  RE: Alarm Manager reports #@vtext.com and #@vzwpix.com email addresses as invalid

    Posted 09-06-2018 16:57
    I've done a search in my old mails because I was sure that I had the same issue years ago.... and I've found it.

    The customer provided the answer that every user is allowed to use SMTP but only certain devices are enabled for "SMTP Relaying" on the exchange server.