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Upgrade Netsight suite 7.1.3.25 to 8.0.4.54 failed.

  • 1.  Upgrade Netsight suite 7.1.3.25 to 8.0.4.54 failed.

    Posted 11-08-2017 14:58
    We have Netsight Suite 7.1.3.25 (Ubuntu) running on VMware. i am trying to upgrade to 8.0.4.54.

    Downloaded "ExtremeManagementCenter_Suite_8.0.4.54_64bit_install.bin" file and copied this file to the /root directory on NetSight appliance.

    >> SSH to the appliance
    >> chmod 755
    ExtremeManagementCenter_Suite_8.0.4.54_64bit_install.bin
    >> ./ExtremeManagementCenter_Suite_8.0.4.54_64bit_install.bin

    But OS upgrade failed as below:

    Calculating MD5 checksum to compare to factory MD5 checksum: 5a399533c1dd1f0482fd3d0cd16f51c0.Factory MD5 checksum: 5a399533c1dd1f0482fd3d0cd16f51c0 matches run time MD5 checksum: 5a399533c1dd1f0482fd3d0cd16f51c0, continuing...
    Compatible previous Extreme Management version verified.
    Current OS version is 12.04
    Are you using an HTTP Proxy to access the internet for this device? (y/N)n
    Internet connectivity verified.. Continuing.
    WARNING: The Ubuntu OS and kernel will be upgraded during the installation. It could take
    a significant amount of time to complete the installation (times may vary depending on the
    internet connection speed and system resources). Customer-installed software packages may
    may not work as intended after the OS upgrade. A reboot is required upon completion of the OS upgrade.
    Would you like to continue, and automatically reboot after the installation is complete? (Y/n): Y
    Proceeding...
    Removing old Postgresql packages
    dpkg: warning: there's no installed package matching postgresql*
    Updating apt..
    Cleaning up unused packages..Performing OS upgrade, upgrade speed may vary depending on the strength of the internet connection...
    OS Upgrade failed. Exiting.[/code]

    And also to verify DNS resolution is successful:
    wget -v http://security.ubuntu.com/ubuntu

    --2017-11-08 18:42:32-- http://security.ubuntu.com/ubuntuResolving security.ubuntu.com (security.ubuntu.com)... 91.189.88.152, 91.189.91.23, 91.189.91.26, ...
    Connecting to security.ubuntu.com (security.ubuntu.com)|91.189.88.152|:80... connected.
    HTTP request sent, awaiting response... 301 Moved Permanently
    Location: http://security.ubuntu.com/ubuntu/ [following]
    --2017-11-08 18:42:33-- http://security.ubuntu.com/ubuntu/
    Reusing existing connection to security.ubuntu.com:80.
    HTTP request sent, awaiting response... 200 OK
    Length: 1768 (1.7K) [text/html]
    Saving to: 'ubuntu.3'
    100%[==========================================================================================>] 1,768 --.-K/s in 0s
    2017-11-08 18:42:33 (350 MB/s) - 'ubuntu.3' saved [1768/1768][/code]
    Thanks in advance.


  • 2.  RE: Upgrade Netsight suite 7.1.3.25 to 8.0.4.54 failed.



  • 3.  RE: Upgrade Netsight suite 7.1.3.25 to 8.0.4.54 failed.

    Posted 11-09-2017 06:36
    Hi Suresh,

    I guess the first article is about internet connection problem. I think according to the messages internet connection and dns resolution is verified.

    And the second article is about collecting upgrade logs then suggests to create a case with GTAC. Unfortunately we do not have support for GTAC.

    Any help will be appreciated. Thanks all.


  • 4.  RE: Upgrade Netsight suite 7.1.3.25 to 8.0.4.54 failed.

    Posted 11-10-2017 06:24
    Hi all,

    The problem is solved by deploying clean install of the ova or ISO for version 8.0.4.54 , then restore the database to it from version 7.1.3.25 as mentioned at the first link Suresh sent above.