ExtremeWireless (WiNG)

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  • 1.  VX9000 Rebooted while taking tech-support

    Posted 01-10-2022 10:09
    Hello team,

    I have upgraded VX9000 with remote ap from WiNG5 to WiNG7. VX9000 has one another controller in cluster and approx 500 AP's including remote area.

    Problem is when I take tech-support from VX9000, its rebooted immediately with crash info.

    Kindly provide solution at the earliest.




    Regards,


  • 2.  RE: VX9000 Rebooted while taking tech-support

    Posted 01-10-2022 16:33
    Hello Arun,

    • What firmware version did you upgrade from and to?
    • Does this happen when pulling tech dump using tftp, FTP or SFTP?
    • Are you using NOVI UI, WiNG-MAN or cli
    • Was this happening back in 5.x?
    Rgds


  • 3.  RE: VX9000 Rebooted while taking tech-support

    Posted 01-10-2022 22:10
    Hi, 

    I have upgraded firmware from 5.9.1.3-007R to 7.7.1.0-012R. Yes this happen when pulling tech-dump via tftp or ftp also.

    I have checked it via CLI and GUI both, and I am facing same issue. It was not happening in 5.X.

    Also I have checked on my test environment, and I am facing issue in that also.

    I think there is bug in the latest release.


    Regards,


  • 4.  RE: VX9000 Rebooted while taking tech-support
    Best Answer

    Posted 01-11-2022 08:26
    Hello Arun,

    Engineering has been informed of same. Looks like version 7.7.1 is affected but not 7.7.0. Please contact us to create case for follow up. 

    Kind rgds,

    Chris


  • 5.  RE: VX9000 Rebooted while taking tech-support

    Posted 01-11-2022 10:32
    Hi Chris,

    Thanks for your support.

    I am in touch with GTAC and already logged a case with them with case ID 02501170.


    Thanks


    Regards,


  • 6.  RE: VX9000 Rebooted while taking tech-support

    Posted 02-23-2022 11:29
    Hi Chris,
    how is evolving this case?
    That you know, is a new fw release planned that solve the problem?


  • 7.  RE: VX9000 Rebooted while taking tech-support

    Posted 02-24-2022 16:59
    Edited by Christoph S. 02-24-2022 16:59
    Hello Andrea,

    Pulled tech support dump from controller via ftp and tftp without incident in 7.7.1.1.

    Thank you,

    Chris

    ------------------------------
    Christoph S.
    ------------------------------



  • 8.  RE: VX9000 Rebooted while taking tech-support

    Posted 02-25-2022 02:55
    Thank you Chris,
    in effect I supposed it, but yesterday I checked into release notes of 7.7.1.1 and it seemed to me that this fix wasn't mentioned...
    So I will download this version (due to shortage problems, we need to buy new APs without BT)

    Have a nice day

    Andrea Cavicchi
    Sistemi ID Srl
    Inviato da smartphone

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