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firmware download page too complicated

Drew C.

Drew C.08-16-2017 12:31

  • 1.  firmware download page too complicated

    Posted 08-14-2017 13:47
    I'd like to upgrade my EMC but I don't plan to search for minutes on the download page for the right file.

    Example:


    I'm sorry but either I'm doing something wrong or that is the most complicated way to present firmware versions.

    -Ron


  • 2.  RE: firmware download page too complicated

    Posted 08-14-2017 14:02
    I was going to post something about this as well - it does seem overly complicated to find firmware now as well.


  • 3.  RE: firmware download page too complicated

    Posted 08-14-2017 14:06
    +1

    The move to the Salesforce portal has done nothing for software downloading. It was significantly better beforehand.

    On the specific point of the EMC download, I seem to remember that the filename is very counter-intuitive too.

    Paul.


  • 4.  RE: firmware download page too complicated

    Posted 08-14-2017 14:07
    Currently, it's not friendly enough, Extreme portal is new, it will be improved and optimized.


  • 5.  RE: firmware download page too complicated

    Posted 08-14-2017 14:08
    Agreed. It should at least be separated by platform.


  • 6.  RE: firmware download page too complicated

    Posted 08-14-2017 14:12
    Count me in with the folks that have to spend a lot of time to find the firmware I need. Glad to hear it will be improved.


  • 7.  RE: firmware download page too complicated

    Posted 08-14-2017 14:18
    It was more "friendly" before - so the plan to replace the download page with what we've now failed.

    As far as I remember I've pointed out that shortcoming during the alpha phase of the page......

    In regards to "it will be improved and optimized" - what is the ETA for that - should we "work" with that for months/years ?


  • 8.  RE: firmware download page too complicated

    Posted 08-14-2017 14:24
    Hi,

    please try the "advanced" button when searching for software - This way it was possible for me to find the new EMC images in seconds.



    Cheers
    André


  • 9.  RE: firmware download page too complicated

    Posted 08-14-2017 14:24
    Fair enough, let's play around....

    Search filter: advanced, ExtremeControl
    Result: also non ExtremeControl files are shown, i.e. EMC, ExtremeAnalytics

    Search filter: advanced, ExtremeAnalytics
    Result: also non ExtremeAnalytics files are shown, i.e. EMC, ExtremeControl

    In case I'd like to get the files to upgrade my whole EMC suit I'd need to know that the upgrade files end with a .bin - only then I'll get all 3 files on the first page of the search result (filter: advanced, ExtremeManagment, bin).
    I'm pretty sure not everyone knows that.

    Next step is to click the download link - I select the EMC link - now I get the pop-up with the "Select a Customer to Download on Behalf of" menu where I'd search the right one out of 7 pages.

    After a while the download starts and now the best one.... it loads once again the main download page and all my search settings are gone.
    To download now also the NAC, Purview file I need to go to thru the whole process again.

    -Ron


  • 10.  RE: firmware download page too complicated

    Posted 08-14-2017 14:40
    For download i use the menu PRODUCTS, and on product have the informations, download and others



  • 11.  RE: firmware download page too complicated

    Posted 08-14-2017 14:40
    This is what I have been using too. Puts the firmware in one spot in order.


  • 12.  RE: firmware download page too complicated

    Posted 08-14-2017 14:40
    OK in case of EMC 8.0.3.46 I get a list with 32 files and I'd hover over every filename to see more details (= the full file name) and if I'm familiar with the differences I'd select the right one.

    Why are there NAC .ova files small/medium/large - the controller has only one .ova and the CPU/RAM decide whether it's a small/medium/large deployment.



  • 13.  RE: firmware download page too complicated

    Posted 08-16-2017 06:17
    Ron,

    you put your finger finger on the key point.
    The download speed is much more better since working with akamai but since I was beta tester of the new portal I recommend to use a easy way to find the files you need. I preferred the view from the existing portal.
    In the case of EMC the amount of files for a single version is extremly confusing.
    And Yes! the authorisation process to download more than one file is annoying !

    - Coming via products to the downloads, there is no advanced option
    - the advanced filter skips the search field


    - you cannot see the full file description - you have to check every single file


    - the file description is crazy ... (EMC.., Windows..., Linux...

    there is a lot of space to make this easier !

    br
    Volker



  • 14.  RE: firmware download page too complicated

    Posted 08-16-2017 12:21
    Hi all,

    complained about exactly the same yesterday

    What i did use is hovering over that "Multiple Products" text in the Product Name column and select only one of them via mouse click.

    That makes the choice much smaller but nevertheless it's still too much and that hovering over the file name is annoying.

    Quick and dirty enhancement would be making the columns resizable so i can see the whole filename at once. Also allowing to select how many items are displayed should be easy to implement and then allow a text search for faster finding the correct file.

    There's still a lot of work to do in that section...

    regards
    Peter


  • 15.  RE: firmware download page too complicated

    Posted 08-16-2017 12:31


  • 16.  RE: firmware download page too complicated

    Posted 08-16-2017 12:31
    Is it always that slow, Jeremy?


  • 17.  RE: firmware download page too complicated

    Posted 08-16-2017 12:31
    I guess most of the slow is caused by region Country or if Akamai deployed. In China, all US website was slow like this, but APAC website will be fast.


  • 18.  RE: firmware download page too complicated

    Posted 08-16-2017 12:31
    As I know, Akamai is involved only for file downloads and not for publishing the website - what Jeremy showed us. The downloads are working better than ever but again, the delay in the website ist still present - for me, it does not matter where you are and when you try it.

    @Drew: Are you using external monitoring tools for the website ?


  • 19.  RE: firmware download page too complicated

    Posted 08-16-2017 12:31
    Yes, it's very slow. Here is our internet connection. I am limited because of my 1 Gbps connection to the network, my other computer is connected at 10 Gbps...
    http://speedtest.xfinity.com/results/J6GIWQ6RGP5Z8DD



  • 20.  RE: firmware download page too complicated

    Posted 08-16-2017 12:31
    I get a faster connection via WLAN, that ISP sucks :-)


  • 21.  RE: firmware download page too complicated

    Posted 08-16-2017 12:31
    Nice speed! Did you check if the bottleneck from service provider or interface between different service provider?


  • 22.  RE: firmware download page too complicated

    Posted 08-16-2017 12:31
    Let me bring this up with the IT team. I'm not sure what monitoring tools they use, but I'm seeing the slowness on the products pages here in the office as well. That's not good.


  • 23.  RE: firmware download page too complicated

    Posted 08-16-2017 12:31
    haha.. I have used my VPN service (tunnlebear), trying various countries, regions.. etc.. Nothing helped the speed. It seems like a poorly built database index, and it's having trouble on the backend with a massive SQL select statement.


  • 24.  RE: firmware download page too complicated

    Posted 08-16-2017 12:31
    Drew, it's been like this for months... (I tried telling a few internal people on a phone conversation at one point). I was a Unix SysAdmin in a past life.. and I do enjoy database stuff... It really does seem like an unoptimized database query or bad indexing.


  • 25.  RE: firmware download page too complicated

    Posted 08-16-2017 12:31
    I'm using vpn as well, because access US website from China is really a pain. After using vpn, the speed is fine, not slowly like your video. Anyway, let's see is there something back from Drew.


  • 26.  RE: firmware download page too complicated

    Posted 08-16-2017 12:31
    I think you're correct about the database and/or the queries being run against it not being quite "right." I'm aware that the licensing page is often abysmally slow, and I believe there's some optimization that should be done there. The products page is a new one for me... I'll make sure the right people are aware of the feedback in this thread and hopefully they can figure out how to fix this.



  • 27.  RE: firmware download page too complicated

    Posted 08-16-2017 13:12
    Jeremy,

    Yes, waiting, and waiting, and waiting and doing several times the same klicks are huge new features in the current portal !!!:-)
    They pushed a lot of ressources in that.

    br
    Volker


  • 28.  RE: firmware download page too complicated

    Posted 08-17-2017 05:35
    You know what would be really cool? If I could tell EMCenter to download automatically updates for selected (!) products into EMCs local firmware repository. Since EMC uses a login, Extreme can check if I have a valid support contract and are allowed to download the file. And EMC supports proxy to get in Contact with EMC directly. We have to cope then only with firmware installation and not with searching a website. Another point: if these downloads happen automatically in the background, the download speed gets less important.

    From my point of view this would be a nice thing on the roadmap which decreases necessary workamount on administrators side and marketing could promote a lesser TCO since these standard tasks are automated. :-)


  • 29.  RE: firmware download page too complicated

    Posted 08-17-2017 05:35
    In the 10+ years I have been working with Atlas/Netsight/


  • 30.  RE: firmware download page too complicated

    Posted 08-18-2017 09:33
    Let's end the week with something positive...

    This thread broke the record for the most "me too" in the forum.

    Thx for all the feedback & I wish u all a great weekend,

    Ron


  • 31.  RE: firmware download page too complicated

    Posted 08-25-2017 07:18
    the old enterasys extranet was better
    i also had problems to find correct exos firmwares.
    this had something to do with the new portal and also i am new to exos.

    the filtering is really bad


  • 32.  RE: firmware download page too complicated

    Posted 08-28-2017 03:08
    I Agree ,

    it was much simpler , Please do something.



  • 33.  RE: firmware download page too complicated

    Posted 01-29-2018 18:40
    Hello,

    is there any news about the download? I think 18 me-too show here is room for improvements.

    Best regards
    Stephan