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Why is is always something

  • 1.  Why is is always something

    Posted 03-31-2022 13:01
    Edited by systemscsn 03-31-2022 13:01
    SPOLIER ALERT - this is going to be a rant.


    Why it is every time ive made a decision to change an AP, it never, NEVER works... or works only after getting tech support involved????

    First time, it was change wifi0 to 5ghz from 2.4gh on an AP650(AH).  I made the change, did a full config push, as well as a Delta, and the change looked like it worked, but in fact didnt.  turned out to be some LLDP bug, which after being sorted out, and a fresh full config push fixed it.

    and before my latest issue, lots of little irritating things, including the change of how entitlements work, and linking your XIQ to the license portal.

    The latest, which im going to probably have to open a ticket for, is I wanted to enable (again an AP650ah) High Density, as well as up the max devices count from 100 to 150. The easiest way to do that, is clone the existing antenna profile, make the changes, save them.  Then go into your network policy >> device template and select the antenna profile for the wifi interfaces, save, and then Push the changes through a full config push.  Did that work... NO IT DID NOT.

    Sure the audit goes to green, but you get into the AP, it has the OLD antenna profile..................  UGH...  so, unless this is fixed somehow, that would mean id have to go into each of the 144 AP650ah's I have and do them one by one  - oh yeah, doing it at the device level works.... WTHeck... 

    not happy.

    J


  • 2.  RE: Why is is always something

    Posted 04-01-2022 12:37
    Edited by systemscsn 04-01-2022 12:47
    Update of trying, but failing, to get the change working:

    i wanted to have a Radio Profile that had max clients set from 100 to 175 (now that AP650ah's can handle lot more than 100), and also enable High Density.  So, i cloned the existing Radio Profile, made those changes tot he cloned one.  I then edited our Network Policy >> Device Template, and selected that newly created/cloned Radio Profile for both wifi0 and wifi1.

    I saw the audit change to orange, as it should, for all our AP650ah's.  I selected 3 AP's and did a complete config update.  All was fine, no device update fails, audit icon back to green... all seemed well....  

    I then selected the first of the three AP's i just updated, clicked on Configure >>> Wireless Interfaces and both wifi0 and wifi0 are still showing the old radio profile.  In checking the other two, only one of them had the new radio profile.  basically only 1 of 3 devices took that radio profile change.

    Last night, i did a full config update, and in checking this morning, a ton didnt take that new radio profile, and a ton did take it.  seems so random.  Admittedly, there may be a handful where id made a change to their radio profile ages ago, but certainly not as many as im seeing that didnt take this latest change.  This isnt the first time a change in a policy, common object, etc when pushed to an AP has not worked.... and that is NOT good... and honestly, im tired and frustrated with that being an issue.  So thats where we are right now.....

    Anyone else had a similar issue?  know a fix?  oh, and I also updated to the latest firmware (was on 10.3r4 and went to 10.4r4_ in hopes they woudl take the new radio profile... nope that didnt work either.

    thanks,
    Jason.


  • 3.  RE: Why is is always something

    Posted 04-06-2022 06:38

    I've found that resetting AP to template default (Actions-> Revert Device to Template Defaults) and then once complete issue a complete configuration push to be a reliable way of getting the APs to actually take template changes.




  • 4.  RE: Why is is always something

    Posted 04-06-2022 10:54

    Yup, i figured that out late yesterday, and last night and early this morning got them all how they are supposed to be.

    I selected an AP, and then under Actions I select Revert Device to Template Defaults.  They need to change the wording, or somehow put a bit of clarity as to which Template Defaults they mean.  There is the AP default AP – the one right out of the box -, and there is an AP Default Template – if you clone and assign it – within the Network Policy.  If you don't clone and assign an existing AP Template, it will use the out of the box AP template.  Confusing?  Because its out of the box, you cant change it, you have to clone it, and change the cloned one.

     

    If you have your cloned and assigned AP template within your Network Policy, that is the AP template it will default to.  It was that template where I changed and assigned the radio profiles. So when I selected an AP and then Revert Device to Template Defaults, the AP took the template along with the radio profiles.

     

    So, last night I got a lot of the AP's done, and this morning finished that up.  All of our AP650's now reflect that change, and are set to High Density as well as the max client change (from 100 to 175).  Why a lot of AP's didn't take the change in the first place I have no idea, as this that was the very AP template I edited with those changes.  Doesn't make any sense.

    Thanks though, appreciated.




  • 5.  RE: Why is is always something

    Posted 14 days ago
    Edited by systemscsn 14 days ago
    Welll now another issue.  i want some AP's NOT to have HD enabled... so i create another AP template, Radio Profile, add it, and set classification rules to apply that template if the IP i put in the rule matches... 

    if i go into the AP it shows the right AP template, but the XIQ interface (with display of radio 0 and 1 to show) shows its on the HD enables profile..

    WT..................................................f

    https://community.extremenetworks.com/communities/community-home/digestviewer/view-question?ContributedContentKey=2b14dfb8-271b-4482-b179-ab142f389f84&CommunityKey=1fd9abef-fa83-4251-8ecc-1a366c2136a0

    Jason.


  • 6.  RE: Why is is always something

    Posted 14 days ago
    Hi.  I've just stumbled across this thread probably because I often seem to have the same question and as it also happens I've been struggling to understand how to apply a device template IF not right at the beginning i.e. when first onboarded to XIQ probably because of the same issue being identified here.   Despite creating Default Device Templates for every AP within the Policy it seems they have not all been applied.   Also as you say, changes to the template do not seem to get updated to APs.   I hadn't tried the reset was the way to do this - workaround by the sounds of it but this option presumably this requires two reboots and outages so is a bit of a pain.  
    I think the other way that might work would be effectively manually assigning the Device Template to the individual AP configuration itself so effectively over riding whatever should be applied by the policy even though in theory it would be the same.   I haven't actually tried this to resolve the issue here and it would of course be more time consuming and tedious if required on multiple devices.   
    The option of defaulting seems like a better option for bulk changes so thanks I'll give it a go.


  • 7.  RE: Why is is always something

    Posted 14 days ago
    Hi.  
    On the subject of device templates - 
    I thought the default template is the one that exists within XIQ and that is the one that would be applied if nothing has been assigned within the Profile?   That said you might also be correct in as much that this might be exactly the same profile used for the AP out of the box new?   I don't know.   
    I've also come to the conclusion that where we want to define a Device Template using a CCG it's a complete waste of time because you can't add a device to a CCG until you add it to XIQ.  
    An until I read this forum I was scratching my head wondering how I might deploy changes to Device Templates globally to all APs once they have been onboarded. 
    My experience so far has been provided the location and more importantly policy (Where we've added Policy Default Templates), these get assigned correctly when the device is initially onboarded but only if the policy is selected up front!


  • 8.  RE: Why is is always something

    Posted 46 minutes ago
    Edited by systemscsn 44 minutes ago
    if you dont clone an AP template, yes it takes the default one (which you cant edit, you must clone and name it to make changed to the AP template).  Id also recommend doing the same for radio profiles... that can be useful

    Sorry for being tardy.  @steven.rous  you only use one template per model type of an AP.  my advice is to clone one.  That way you can make changes to it.  But just so you understand, if you have AP650's, you only need one template for all of your AP650's.  You do not need a template for you 50 AP650's....  make sense?

    Then if you go to your network policy, you can add that template (it would have been pulling the default template all this time).  so network policy, you add that cloned and edited to your liking AP template.

    you can either do it where it displays your network policy:



    you could click to the right == thing top the right of the DEVICE TEMPLAT to select your AP template.  or you click on the eye to edit your network policy, then select device template, and ether select the template you cloned, or the + sign to add it manually (entering the info).

    this is what mine looks like... ignore my classification rules, i had to do that because of issues and wanted high density on some AP's and not others.



    doing it the way i did, and because i have classification rules, i can use more than one AP template for the same model of AP...

    hope that helps.  if you have other questions feel free to post and ill find time to help.

    thanks,
    Jason.




  • 9.  RE: Why is is always something

    Posted 13 days ago
    If you all want to see what im now fighting, ive posted these:

    https://community.extremenetworks.com/communities/community-home/digestviewer/view-question?ContributedContentKey=2b14dfb8-271b-4482-b179-ab142f389f84&CommunityKey=1fd9abef-fa83-4251-8ecc-1a366c2136a0

    i have to say, this is the most frustrating product ive used in my 30+ year career... buggy, doesnt work as intended, and lots of other issues.


  • 10.  RE: Why is is always something

    Posted 04-12-2022 05:56
    Hello,
    I agree with Jordan, when you modify an AP template, you have to reset the AP to be correctly applied to it. It is not convenient and takes time, if you have a lot of APs.

    Any plan from Extreme to correct the AP template modification in the network policy?

    Regards,
    Chris


  • 11.  RE: Why is is always something

    Posted 15 days ago
    Yes Aerohive had some issues but imho there does seem to be more issues with it since Extreme bought it.


  • 12.  RE: Why is is always something

    Posted 14 days ago
    We have a bunch of brand new ap305c on our ceilings 10.3.5, cannot be downgraded.   
    I am not asking for AI buzzword bingo marketing, just a fix after months of no wifi.
    21.1.22.1-IQVA on prem



  • 13.  RE: Why is is always something

    Posted 14 days ago
    Well now another issue.  i want some AP's NOT to have HD enabled... so i create another AP template, Radio Profile, add it, and set classification rules to apply that template if the IP i put in the rule matches... 

    if i go into the AP it shows the right AP template, but the XIQ interface (with display of radio 0 and 1 to show) shows its on the HD enables profile..

    WT..................................................f

    https://community.extremenetworks.com/communities/community-home/digestviewer/view-question?ContributedContentKey=2b14dfb8-271b-4482-b179-ab142f389f84&CommunityKey=1fd9abef-fa83-4251-8ecc-1a366c2136a0

    Jason.


  • 14.  RE: Why is is always something

    Posted 14 days ago
    Fixed it, same link above, but what a mess.  Doing the way i was should have worked, and the process should have nothing to do with reverting your devices back to template default.  Plus the fact in my AP's config it had the correct setting, but XIQ interface had the old one... so, is that a bug in the interface? the AP? somewhere in between?  which one was true?  anyway, as usual the customer had to figure out the workaround.

    J.


  • 15.  RE: Why is is always something

    Posted 13 days ago
    Hey guys, thanks very much for the feedback here. We were able to bring this thread up in a meeting today with our top XIQ techs and the general consensus was that we could likely help with these issues, but we'd need to open cases so we can schedule remote sessions with you all and start logging these issues with our engineers.

    If you've already opened cases, please send me the case numbers and I'll pass those on to the team we spoke to today to see what our next steps are (even if the cases have been closed, please send those as well). 

    If you haven't opened cases yet but can do so, please open a case for each issue and send me those case numbers too so I can keep a running list and make sure we keep making progress on those cases.

    If you can't open a case right now, please let me know and I'll see if I can find any options to file the issues internally on your behalf. 

    It helped a lot to have the detailed examples you all have been posting, so thanks again for taking the time to let us know about these issues. If you'd rather share the case numbers with me directly, please feel free to email them over to community@extremenetworks.com.


  • 16.  RE: Why is is always something

    Posted 12 days ago
    Hi Sam,
    I probably would have also eventually raised a case for the issue being discussed here regarding Device Templates had I not stumbled upon this discussion/thread.   Presumably there is no point raising a case for this issue as it's now been highlighted and hopefully being dealt with.  Plus thanks to the input of others on this thread we also have a work-around albeit an annoying one!

    I do however have a couple of other open cases regarding issues I've spotted and for me just reflect the current title of this thread!

    Unable to Delete Device Templates

    Case Number:  02589881
    Incorrect Radio Profiles being displayed in XIQ for some devices.

    Case Number:  02591763
    I would have raised a case on yet another issue/annoyance I have found but it seems there is already an article for this and it's normal behaviour - by design.  It wasn't when this was HMOL!  Personally I see no point having a feature that is inaccurate or doesn't work!

    Article Number: 000102795







  • 17.  RE: Why is is always something

    Posted 12 days ago
    Edited by systemscsn 12 days ago
    @steven.rous that second one about not showing the correct profile, do a Actions>> revert to device template defaults.  that has worked for me.

    This is my current massive pain issue:

    View Question
    Extremenetworks remove preview
    View Question
    Hi,I have a bunch of AP650(AH)'s, and i want High Density in some areas, and not in others. So i create another AP650(AH) template, and another radio profile,
    View this on Extremenetworks >


    The last update to the XIQ interface seems to have introduced bugs (the last page of the post above about IP Objects) or they have always been there...

    Ive been literally fighting with it, just to get something that should be simple set up....

    Sam: its the end of school, so im never going to have time to create a ticket for that..

    thanks,
    Jason.