As you have surely noticed, our community has been impacted by an issue our platform provider has been working on since yesterday morning. I posted about this yesterday but the announcement has been lost (presumably because of database corruption on their side).
I wanted to share the announcement sent to us a few minutes ago by GetSatisfaction (our community host).
Dear Valued Clients,
We are currently experiencing a few issues in the platform that may be disruptive to your experience. Our Engineers are aware of these issues, and are working to correct them as soon as possible. Below are the issues we are working to address:
1. While attempting to access some articles on Community, you may see a 404 Page Not Found Errors. Most of these errors were addressed yesterday, but we are seeing a few outlier cases. We are working to resolve these.
2. When attempting to pull up the Analytics page, many of the reports are coming up blank or with no value.
3. Many users have been receiving emails from other GetSatisfaction Communities for which they are not part of, some of which are private communities.
In order to address these issues, there will be some data loss on yesterday's posts. We apologize for the inconvenience!
Thank you for your patience while our Engineering team continues to work to resolve these issues. It is the team's top priority.
We will update you as soon as we have more information regarding the fixes for these issues. We appreciate your patience.
GetSat Support Team