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A stake record of the device was found in the redirector.

  • 10 September 2020
  • 30 replies
  • 1209 views

I have two AP’s that i am trying to register in ExtremeCloud IQ and i keep getting a message stating that “a stake record of the device was found in the redirector” 

the serial numbers of the two AP’s are 

Please help

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Best answer by Tomasz 10 September 2020, 22:19

Hi,

 

Please call GTAC (https://www.extremenetworks.com/support/contact/) or let’s summon @Sam Pirok.

 

Cheers,

Tomasz

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30 replies

Userlevel 6
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Hi,

 

Please call GTAC (https://www.extremenetworks.com/support/contact/) or let’s summon @Sam Pirok.

 

Cheers,

Tomasz

Userlevel 6

Thanks for the mention Tomasz!

Those devices should be free to use now Nate. Please let me know if you have any further trouble adding them to your inventory. 

Thank you @Sam Pirok  worked perfectly you guys are the best!!!

Hi

Any chance i can get 03701309020912 and 037011312241039 released?  I also get the “a stake record of the device was found in the redirector”  error.

 

Thank you in advanced

Userlevel 6

Hi Mike, I’ve emailed you directly with a quick question and then I should be able to free these up for you as well. 

Hi @Sam Pirok, can you please help me release 02501603150427 as I got the “a stake record of the device was found in the redirector”  error.

Thank you in advance

Userlevel 6

Hi @BluOptical , thanks for letting me know, that device should be free to add to your inventory now. Please let me know if I can help with anything else!

Hi @Sam Pirok, I also got the a stake record of the device was found in the redirector error.  Can you please release 02501706144193 and 01301704191251.  That would be awesome.  

 

 

Userlevel 6

Hi @joerstone, thanks for those pictures! The devices should be free to add to your inventory now. Please let me know if I can help with anything else. Hope you have a great weekend!

Hi @Sam Pirok . I have the exact Problem. We have added a ton of Access Points to the Hive Cloud 2 Years ago. The Web GUI changed and the devices (APs) are not listed. If i want to add them i get the following message: “A stake record of the device was found in the redirector”. Do you have a possible solution. Greetings from Germany.

 

Serial Numbers:

 

01221704251783,

01221704251710,

01221704251460,

01221704251615,

01221704251787,

01221704251786,

01221704251728,

01221704251773,

01221704251831,

01221704251778,

01221702271551,

01221704262987,

01221704305441,

01221704284254,

01221705064207,

01221704230385,

01221704273413,

01221704295104,

01221705064192,

01221705064347,

01221704251280,

01221704251364,

01221704251365,

01221704251368,

01221704251386,

01221704251355,

01221704251374,

01221704251376,

01221704251370,

01221704251373,

Userlevel 6

Hello Collin, thank you for letting me know and for providing those serial numbers. Those devices should now be free to add to your inventory. Please let me know if you have any further trouble onboarding these devices. 

Hi @Sam Pirok, can you please help me to release 01221702163214 as I got the “a stake record of the device was found in the redirector”  error.

Thank you very much, Michal

Userlevel 6

Hi Michal, that device should be free now, thank you for that picture. Please let me know if you have any further trouble adding that device to your inventory. 

Thank you @Sam Pirok  for such a quick response. Works perfectly now!!!

michal

Hi @Sam Pirok my device can'’t add to extremecloudIQ. Can you help me. My seri :02301602190307. Thks

 

Userlevel 6

Hi @tepi47 , thanks for reaching out and providing that serial number. I see that AP as still registered to a different inventory. I’ve emailed the previous owner of the AP to confirm a transfer of ownership, once we have this confirmation I can free that device up for you. If you are able to contact the previous owner to ask them to respond to my email, that might speed things up for us. 

Hi @tepi47 , thanks for reaching out and providing that serial number. I see that AP as still registered to a different inventory. I’ve emailed the previous owner of the AP to confirm a transfer of ownership, once we have this confirmation I can free that device up for you. If you are able to contact the previous owner to ask them to respond to my email, that might speed things up for us. 

tks @Sam Pirok , i buy my ap online. So, i don't know that.

Userlevel 6

No worries @tepi47 , I’ve emailed the previous owner and I’ll let you know when I hear back from them so we can free that device up for you. 

No worries @tepi47 , I’ve emailed the previous owner and I’ll let you know when I hear back from them so we can free that device up for you. 

@Sam Pirok Can you help me?

 

Userlevel 6

Hi @tepi47 , thanks for checking in. I’ve emailed the previous owner a few times now, but I have not heard back yet. I will continue trying to reach them, but unfortunately I won’t be able to remove the old records for this AP until I do hear from them. You might also want to try opening a support ticket for this request, it’s possible they might have more luck reaching the previous owner. Please also feel free to keep checking in with me, I will keep trying to contact the previous owner on my side as well. 

Hi @Sam Pirok, I also got the a stake record of the device was found in the redirector error.  Can you please release 06501909160479.  That would be awesome. 

Userlevel 6

Hi Eduardo, thanks for letting me know. I see that device is still registered to a different user in our system. I’ve emailed the previous owner for confirmation that we can release this AP from the old inventory, as soon as I hear back on that I can release this device for you. If you are still in contact with the previous owner and can encourage them to respond to my email, that may help speed things up. Please let me know if you have any questions in the mean time. 

@Sam Pirok, This device is managed by me for the previous 4 months in a demo.

Userlevel 6

Thanks for letting me know Eduardo, could you tell me the VIQ name of the XIQ instance you were previously managing this device in? You can find that by going to Global Settings> VIQ Management.