Solved

Onboard failure - The device appears to be in use by another VIQ.


Hello,

We had an AP130 still on the shelf and want to use it now.  However, I'm unable to add the device. I'm getting this error message.
Could you help me?

The serial number of the device is: 01301704113729

Thank you very much!

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Best answer by Sam Pirok 9 June 2021, 21:48

Thanks for reaching out, could you try adding that device for me one more time?

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Userlevel 7

Thanks for reaching out, could you try adding that device for me one more time?

I'm able to add the device! Great!

Thanks for your support Sam

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