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Can not get syslog in XMC events


Hi all,

I can not see any logs in the Events.

The file path is correct and I can see logs collected in that file.

I also try clearing the cache of browser and restarting the server but problem still remain.

My XMC version is 8.4.4.26.

OS: Windows Server 2016

Did anyone have the similar problem yet?

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Best answer by Ta Wei 29 October 2020, 07:21

For anyone who  has the same problem.

Just try to change the browser or reinstall the browser.

I swap the browser from Google to Firefox and everything is good now.

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10 replies

Userlevel 6
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Hello,

did you select ALL in the dropdown to see all event types?

Are you missing only syslog or other events,too?

Can you posr an screenshot, please?

 

Regards

Stephan

Hi Stephan,

Yes, I select all the events types and I can not see anything in events, either.

Here is my screenshot.

 

Userlevel 6
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Hello Ta Wei,

only to be sure (because I can’t see all of the columns) . Did you check the funnel if there are any filter to the output?

 

Regards

Stephan

 

 

Userlevel 6
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Hello Ta Wei,

 

in addition you can check the pattern. Maybe the pattern did not match you syslog entries in the file.

 

Regards

Stephan

 

 

Hi Stephan,

I do see the filter like this.

But I can not remove it by clicking that remove sign.

That filter still exist when close this window.

Are there any alter ways to remove this filter?

Thanks.

Userlevel 6
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Hello,

please uncheck “Alert” and push “Close”. With that filter you will only see alerts.

 

Regards

Stephan

 

 

Hi,

I did the step you said but that filter is still remain.

So I check everything in Severity and close it then open it.

It becomes two filters but I did not add a new filter.

 

Userlevel 6
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Hi,

strange, I can’t add a “Severity” twice but I am using 8.5.x.

Can you do an upgrade of XMC? If not, the best way will be to open a GTAC case.

 

 

Hi Stephan,

Understand, I may open a case.

Thanks for your support.

For anyone who  has the same problem.

Just try to change the browser or reinstall the browser.

I swap the browser from Google to Firefox and everything is good now.

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