(Inventory Manager) "Execute Show Support Script" stops at ~8272 Lines

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  • Updated 2 years ago
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Hi there,

I noticed this issue first in Version 6.3.0.174 with a Bonded S4-Chassis.

The full length "show support" should have about 70.000 lines, but the implemented "Execute Show Support Script" in Inventory Manager stops @ about 8.272 lines with the "exit" Command!

Does anyone else see this issue?
Or is there a solution?

Thanks in advance,
Martin
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MartinS

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Posted 2 years ago

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Doug Hyde, Technical Support Manager

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It may be best to follow this article and contact GTAC for more information. https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-troubleshoot-Inventory-Manager-scri...
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Curtis Parish

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I was receiving incomplete show supports and GTAC told me to do the following on the netsight server.  GTAC said inventory manager was timing out while waiting for results.  I understand this modification has to be made each time netsight is upgraded. 

Begin message from GTAC

Add the following line to the file: 
NetSight_Install_Path/NetSight/appdata/NSJboss.properties

Add line:
show.support.command.done=15

Save the file and then restart the server. This will give the operation more time to finish
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MartinS

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Hey Curtis,
Thanks for your comment.
Unfortunately we have a Virtual Appliance, and I can't find the File NetSight_Install_Path/NetSight/appdata/NSJboss.properties

Do you know where this is in the Linux File System?

EDIT:
I found it!!!
/usr/local/Extreme_Networks/NetSight/appdata

Now the "show support" delivers the entire output!!


Thanks you very much!
Martin
(Edited)