3710i Extreme AP client connection

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I have two 3710 IdentiFi AP's in a conference room. The controller is a C25.There are also wireless mics, projector and Apple TV set up. When a wireless client enters the room they are unable to connect. If there are 25 devices in the room at the most 5 will connect. I have reset the AP's and the clients, but still no go. Has anyone experienced this or know of a solution. IN the controller they are set up like the 3610's and the 3825's I have.

Thank you 
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Michael Ezell

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Posted 2 years ago

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Doug Hyde, Technical Support Manager

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Any load group settings? 
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Doug Hyde, Technical Support Manager

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Also are you using bridge at controller or ap? If B@AP, what type of switch are they attaching to? Any policy or mac locking rules on the switch? 
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Tony

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Is the AP3710 active in both frequency bands (2.4 and 5 GHz)?
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Michael Ezell

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I do not have any load group settings. They are bridge at the AP. They are connected to a C3 switch. No policy or mac locking rules. Yes I do believe that they are active in both bands.
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Doug Hyde, Technical Support Manager

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I would suggest contacting the GTAC so we can get a trace of the ap's eth0 port during the time of the issue. 
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Michael Ezell

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OK. Thank you. That was my next route, but just wanted to see if anyone else had seen it and maybe had an easy fix.