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Adding new APs, and they are showing up as "Inactive"

Adding new APs, and they are showing up as "Inactive"

Laura
New Contributor III
I'm installing new APs, and I can approve the APs, but they are showing up as "Inactive". They have a 00.00.00.00 addresses. I have tried rebooting, pending, moving to a different data drop, but I still can't get the APs to come up.
17 REPLIES 17

Careno__Ryan
Extreme Employee
The issue is now resolved. When APs are using DNS discovery method for controllers there should be two DNS records pointing to both controllers in a High Availability Pair:

https://gtacknowledge.extremenetworks.com/articles/How_To/How-To-Configure-an-AP-to-find-the-IdentiF...

Joe_Kozura
New Contributor II
i had this issue...it was resolved by approving the AP and turning ON both radios, they were admin'd down for some reason

Umut_Aydin
Extreme Employee
Hi Laura,

could you please confirm if it's working now with the recomendations for other audience.

If not you should open a case with GTAC.

Thanks

Regards
Umut Aydin

Drew_C
Valued Contributor III
Hi Laura, was GTAC able to provide you with a resolution that you can share here?
GTM-P2G8KFN