All Lights are On - B5G124-48

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B5G124-48 have a router, however all the lights are on, what to do?
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Gabriel Bandeira

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Posted 4 years ago

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Jason Parker, Employee

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I would first try powering down the unit and give it some time and then power it back on.
In most cases this is a RMA but we could also review the current.log and show support)
Instructions below.
This gives you a chance to grab your configuration

SecureStack Files to Collect- Commands
Cases and Escalations
The following information is needed when working on Secure Stacks

If there was a crash/reset
1. SnapDmp files
    a. dir Dmp (This shows all of the files that are hidden with a doing a dir)
    b.  and then type:
 
    copy Dmp tftp://x.y.z.w/name.z  will bundle all of the files from all of the units into   one file.
Example from lab:

(su)->copy Dmp tftp://10.26.196.5/C3Stack.z
copy Dmp tftp://192.168.65.234/C3Stack.z


2. Show Support
   a. start logging the console session
   b. type Show Support

3. Current.log
   a. copy logs/current.log tftp://172.20.31.137/current.log
copy logs/current.log tftp://10.21.29.38


Another option:
reboot and when the option comes up with a 1 or 2 selection
Pick 2, Administrator
Then there would be an option of 9-8 or 8-7 depending on the product Which should give you the option to clear config to factory default and then reboot.
Note:
This does not clear the configurations saved on the unit so you you could either reload the config or TFTP off to a TFTP server
Jason
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Jason Parker, Employee

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Correction on the last line /current.log was missing

3. Current.log
   a. copy logs/current.log tftp://172.20.31.137/current.log
copy logs/current.log tftp://10.21.29.38 /current.log
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Gabriel Bandeira

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Already used this option, but still remains a problem.

Another option:
reboot and when the option comes up with a 1 or 2 selection
Pick 2, Administrator
Then there would be an option of 9-8 or 8-7 depending on the product Which should give you the option to clear config to factory default and then reboot.
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Gabriel Bandeira

  • 112 Points 100 badge 2x thumb
continues the same way, I am in the menu options screen. and does not leave this screen.
Photo of Gabriel Bandeira

Gabriel Bandeira

  • 112 Points 100 badge 2x thumb
Already used this option, but still remains a problem.

Another option:
reboot and when the option comes up with a 1 or 2 selection
Pick 2, Administrator
Then there would be an option of 9-8 or 8-7 depending on the product Which should give you the option to clear config to factory default and then reboot.
Photo of Gabriel Bandeira

Gabriel Bandeira

  • 112 Points 100 badge 2x thumb
continues the same way, I am in the menu options screen. and does not leave this screen.