Apple iPhones Connections hidden SSID

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  • Updated 3 years ago
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Hi there,

i got an problem here with Apple iPhones 4 & 5 if they should join an wifi network whose ssid is hidden.
If the ssid of this network is broadcasted the phones are joining the network without problems.
If the ssid is set to hidden on the v4110 controller the iPhones are not connecting to this network.
Any suggestions to solve that issue?

Thank you very much.

Best regards
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Gerry

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Posted 3 years ago

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Alexandr P, Embassador

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Hi, Gerry!

What version of iOS?
There is a lot of problems with apple devices in different wireless vendors (Extreme, Aruba, Motorola).

Thank you!
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Gerry

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Hello,

always the latest available.

Thank you.

Best regards
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Alexandr P, Embassador

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Gareth Mitchell, Extreme Escalation Support Engineer

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Gerry

In general hidden SSID's are not recommended.

Can you confirm which firmware you are on, prior to 8.32.05 and 9.12.01 there was an issue with iphones, see release notes: 

wns0010056 - Corrected an issue that prevented some Apple devices from connecting to a hidden SSID.

-Gareth
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Curtis Parish

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iPhones inherently have wireless issues and  adding a hidden SSID just adds to the the problems
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Gerry

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Hello

thanks for the replies.

Software: 09.15.04.0011

Gerry
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Gareth Mitchell, Extreme Escalation Support Engineer

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Gerry

As already stated, there are many client problems with hidden SSID's some of these go unresolved.  Hiding the SSID adds no useful additional security.

You could try to upgrade to the latest firmware (9.15.08) on the controller to rule out other issues, after that get in touch with GTAC and open a case, taking some realcap traces would be useful: https://gtacknowledge.extremenetworks.com/articles/How_To/Using-Real-Capture-to-capture-wireless-traces-from-the-wireless-interface

-Gareth
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Gerry

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Hello

So there is not really an solution because Apples iOS is the problem .

I will reenable the SSID and upgrade to 9.15.08.

Thanks@all

Gerry

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Simon Vosper

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Gerry

To be honest 99 times out of 100 Wi-Fi connectivity issues will be down to the client device. Their drivers and the way the device is controlled is different for each device vendor. As a Wi-Fi engineer my first port of call for connectivity problems is always the device and this is almost always where the problem lies. You can usually prove it with packet captures. Try and capture the wireless Auth and Assoc frames to see whats going on between client and AP :)