avaya switch password reset stack

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I have a couple of Avaya 5500 series switches. I can no longer access one of them because I have forgotten the password. I heard it is possible to reset a the password without wiping the configuration. The process requires adding the switch to a stack and saving a new password to the switch's config. I have never performed a password reset using this method, and I would like to know where I can find a guide to perform a password reset without wiping the config.


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Joseph Crist

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Posted 2 months ago

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Samantha R Newman, Employee

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    If you make the ERS 5500 part of a stack it can reset the password but it will likely also reset the configuration. The safest method to reset a password from an ERS switch is record the base MAC address from the sticker on the ERS and call Extreme Networks Technical Support. When you call you should already have a console session to the switch established as the engineer you speak to will have you disrupt the boot cycle at a certain point to enter the password.