Azara to ExtremeCloud Subscription license?

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Hi everyone,

What is the service part I need to purchase for using ExtremeCloud Subscription with the WiNG APs in new version 4.11 like azara service part?
It is not shown clearly in the ExtremeCloud datasheet,

Thanks so much.
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Son Nguyen

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Posted 8 months ago

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Bin, Employee

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Hi Son,  
Let me contact with our internal team and request to update our datasheet.
 
What is your product part number, for example, AP-7532-67030-WR?
How many years Subscription do you need for the hardware replacement and software?

Best regards
Bin
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Bin, Employee

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Hi Son, Sorry for the delay response. The Azara SKU are EOS as of October 15, 2017. ExtremeCloud partnumbers for 1yr, 3yr and 5yr subscription service for access points will available for ordering. You need to purchase one subscription service for your access point based on how many you wants to be support.

There is no PN as "37421" in ExtremeCloud.

Best regards,
Bin
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Son Nguyen

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Hi Bin,

Thank you so much. It means I can choose "TAC and OS" or "NBD AHR" or both services for the ExtremeCloud subscription?

E.g: for  AP-7502-67030-WR, I can choose  " 91000-H30878" or "91004-H30878" or "91007-H30878" or "91008-H30878" part number for subscription, not only must to choose "91000-H30878" part number?
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Bin, Employee

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Hi Son,

Thank you for your reply.

There are only two Subscription Level for ExtremeCloud.
  • Basic subscription includes Expert support 
  • Basic subscription includes Expert support and advanced hardware replacement

Back to your question, which ExtremeCloud subscription do you need to select?
Well, that is depends on what kind of service your customer / you request.

If  your customer / you only requests Basic subscription includes Expert support from our TAC for 1 year, then you could select "91000-H30878: ExtremeWorks IYR TAC and OS for the AP-7502-67030-WR"

But, If  your customer / you requests Basic subscription includes Expert support from our TAC + NBD(Next Business Day) AHR(dvanced hardware replacement) for 1 year, then you could choose "91004-H30878: ExtremeWorks 1YR TAC and OS with NBD AHR for the AP-7502-67030-WR"

The same story is on "91007-H30878" or "91008-H30878".


As summary, you only need to select one of service part numbers based on what kind of service you request, not all of them.


Best regards,
Bin
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Son Nguyen

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Hi Bin,

A very clear answer, thank you so much.
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Bin, Employee

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Hi, Son

Glad to help you. Please have a nice day.

Best regards,
Bin