B5 detects unsupported pluggable module

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Hello Guys,

Our customer is complaining about newly delivered B5-series switches. He puts 10G SR SFP+ Module (10 Gigabit Ethernet SFP+ module, 850nm, MMF 26-300m link, LC connector, Extreme p/n: 10301) and gets following warning on console:

Dec 9 13:59:33 10.10.79.82 EDB[190093792]: edb_bxs.c(1985) 32 This is from manager 1 % Unsupported pluggable module detected on ge.2.47

Switch was factory delivered with 6.71.03.0025 firmware; update to the newest 6.81.06.0002 version didn't help.
According to RN module should be detected properly (?)

Any ideas ?

REGARDS
Robert
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Robert Zdziebło

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Posted 3 years ago

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Alex Morrissey, Employee

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Hello Robert,

Can you verify the model of the B5 you are using this optic in?  The 10gig capable models should start with a B5K where the 1gig only models are B5G

The 10301 optics should be supported on the B5's however it appears you are plugging the optic into a 1gig port.  The "ge" of the "ge.2.47" identifies the port in that error message as a gig port.  10gig ports will have a "tg" in the first section of the port string.

Regards,

Alex
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Curtis Parish

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The 10G ports (tg)  are  49 and 50 on a B5K 48 port .  I think they are 25 and 26 on a B5K 24 port     
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Robert Zdziebło

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The model is B5K125-48. I'll check 10g port tomorrow, thank you for suggestions.
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Robert Zdziebło

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Modules were inserted into the slots labeled as '10G'
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Curtis Parish

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Your original post said 10G  module was inserted into slot 47.  Slot  47 is not a 10G slot.     Only 49 and 50 are 10G.  
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Robert Zdziebło

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Yes, but customer said he also tried modules on all four sfp+ slots, including 10G ones.
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Curtis Parish

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There are only two SFP+ slots on a B5K.  47 and 48 are combo  RJ45/SFP slots .   Can you have them plug the transceiver  into the bottom right slot and   post the results of the following commands?
 
show port status tg.*.*
show port status ge.*.47
show port status ge.*.48
(Edited)
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Robert Zdziebło

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Anyone ever tested these 10310 optics on B5 series with success ?
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Robert Zdziebło

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I have put these 10301 modules in B5K's 25 and 26 port, plugged LC-LC patchcord connecting both ports. I know it doesn't make any sense in real life, but I wanted to check how the modules behave and I don't have any other 10g switch. Both links are up and here is the cli output:
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Robert Zdziebło

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and another:B5(rw)->show logging buffer
Dec 15 11:49:34 0.0.0.0-1 EDB[174803304]: edb_bxs.c(1935) 23 %% Unsupported pluggable module detected on tg.1.25
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Robert Zdziebło

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does it mean that modules are working or not ?
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Robert Zdziebło

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Note: I am testing it on B5K-125-24P2 switch, not on B5K125-48 switch as mentioned originally (thus tg port numbers are different).
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Curtis Parish

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It appears to be working.   The following is for  a previous version of firmware but indicates the module was working even with the error.  https://community.extremenetworks.com/extreme/topics/c5_b5_f_w_6_71_03_0025_issuing_unsupported_plug...
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Robert Zdziebło

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Thanks for your help, Curtis. I have no possibility to check it under normal conditions, but the modules behave as they were working (?).