Both Radios on AP no function

  • 0
  • 1
  • Question
  • Updated 2 years ago
  • Answered
Hello,

I see following message in the AP Log:

wassp_stats_populate_radio_block()-SIOCGIFMTU failed

What should say me this?
I have changed the MTU from 1500 to 1200 but the Radios not working.

Many thanks for your help.

BR,

Mario
Photo of MN

MN

  • 220 Points 100 badge 2x thumb

Posted 2 years ago

  • 0
  • 1
Photo of Engin Deniz Atik

Engin Deniz Atik, Employee

  • 394 Points 250 badge 2x thumb
Hello Mario,

1. When did this issue start?

2. Were any changes made?

3. What firmware version is the controller running (which controller)?

4. What model of AP is this?

Regards
Engin
Photo of Ronald Dvorak

Ronald Dvorak, Embassador

  • 47,434 Points 20k badge 2x thumb
Please do the following....
- set the log level to informational in the GUI > Controller > Logs > Logs Configuration > Wireless Controller Log Level:
- disconnect the AP from the port/power
- reconncet the AP
- look into the log, is the last message that you get  "Blacklist successfully sent..." like in the screenshot below.
If not please post a screenshot

Photo of Umut Aydin

Umut Aydin, Escalation Support Engineer

  • 2,280 Points 2k badge 2x thumb
Hi Mario,

if you have APs with paddel antennas you have to configure the antenna type in order to get the Radios up.


Check if allparts are enabled and doen't went to down after some chnages..
like topoly/roles/WLAN Services and VNS ..shoudl be all enabled.

A SSID should be connected to the radios.

If this isn't the issue set the AP to factory default and delete it during factory settings from the EWC and let them learned from thebeginning.

I sawa this also in th epast if you had duplicate IP addresses on AP's please check this as well.

If nothing helps..please open a case by the GTAC.

Regards

UMut
Photo of Raffi

Raffi, Employee

  • 1,598 Points 1k badge 2x thumb
Some of these articles may help...btw, what model, country code, software version are you talking about? Do the radios not turn on, or are they on but you don't see the ssid in the air?

https://gtacknowledge.extremenetworks.com/articles/Solution/AP-Radios-won-t-turn-on-SSID-not-visible...
https://gtacknowledge.extremenetworks.com/articles/Solution/Access-Point-radio-is-not-showing-a-chan...
(Edited)
Photo of MN

MN

  • 220 Points 100 badge 2x thumb
Hello at all,

many thanks for the answers.

@All
- The AP has an active and backup tunnel to both controllers.
- Firmware is the same as the Controller version.
- The AP is local and approved on Controller 1.
- The Radio 1 is hanging in the scanning mode.
- The Radio 2 shows Current Channel Auto and Current TX Power Level OFF

@Engin
1. When did this issue start? --> When the AP is connect to the controller

2. Were any changes made? --> No, only adding the AP!

3. What firmware version is the controller running (which controller)? --> Version 09.15.07.x

4. What model of AP is this? --> AP3805i


@ Ronald
the last entry was following:

BR,

Mario
Photo of Ronald Dvorak

Ronald Dvorak, Embassador

  • 47,434 Points 20k badge 2x thumb
That is the AP log, I'm interested in the controller log which you could find in
GUI > logs > EWC: Events > All

Could you try it once again please.
Photo of MN

MN

  • 220 Points 100 badge 2x thumb
Hi,

that shows the log from the ap:

Jun  9 14:39:35 cap: 00236:wassp_stats.c:2181-wassp_stats_populate_radio_block()-SIOCGIFMTU failed. No such deviceJun  9 14:39:35 cap: 00236:wassp_stats.c:2194-wassp_stats_populate_radio_block()-SIOCGATHSTATS failed. No such device
Jun  9 14:39:35 cap: getDcsStats: wifi1    CHNET_IOCTL_GETFLEXPARAM fails: No such device
Jun  9 14:40:06 cap: 00236:wassp_stats.c:2181-wassp_stats_populate_radio_block()-SIOCGIFMTU failed. No such device
Jun  9 14:40:06 cap: 00236:wassp_stats.c:2194-wassp_stats_populate_radio_block()-SIOCGATHSTATS failed. No such device
Jun  9 14:40:06 cap: getDcsStats: wifi1    CHNET_IOCTL_GETFLEXPARAM fails: No such device
Jun  9 14:40:36 cap: 00236:wassp_stats.c:2181-wassp_stats_populate_radio_block()-SIOCGIFMTU failed. No such device
Jun  9 14:40:36 cap: 00236:wassp_stats.c:2194-wassp_stats_populate_radio_block()-SIOCGATHSTATS failed. No such device
Jun  9 14:40:36 cap: getDcsStats: wifi1    CHNET_IOCTL_GETFLEXPARAM fails: No such device

Any ideas??

BR,

Mario
Photo of Umut Aydin

Umut Aydin, Escalation Support Engineer

  • 2,280 Points 2k badge 2x thumb
Hi Mario,

if setting the AP to factory default doesn't work then you could try to upgrade your EWC to the newest code of your used track.It should be 9.15.10 I believe.

Otherwise GTAC need o work on this so we can bring Engineering on board.

Please open a case by GTAC.

regards
UMut