Cannot archive a few Cisco devices - any way to debug?

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I am running NetSight Inventory Manager 6.1.0.147.  I have an archive routine which includes a bunch of Cisco switches.  I have a few that fail every time with "Config file is empty".  The strange this is that I have some other switches that appear to be configured the same way and are even running the same firmware.  And those backup with success.

I have tried various methods of debugging on the Cisco switches to try and see what is going wrong, but I don't know of any way to log all session activity.  I can do a 'debug telnet' and I can see that NetSight is indeed connecting to the switch via telnet.  But beyond that I don't know what it's doing or how it's failing.

Does anyone know of a way that I can see what is failing?  Or is there somewhere I can see what is being run by the archive routine?  Then I could step through it myself and see what is failing.
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Steve Ballantyne

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Posted 4 years ago

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Steve Ballantyne

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Official Response
Okay - I figured it out.

In Inventory Manager ...
  1. Select the device
  2. In the right pane, click on the Image Information tab.
  3. Correct the Device Family Definition File Name.
In my case, these failing devices were listed as Alpine, and they were actually Cisco 3750's.  Changed it to Cisco Systems TFTP, saved.  Then stamped a new archive.  Success!

Additionally the View button can be pressed here, and the scripts are revealed for grabbing files, and also how it recognizes a successful transfer, etc.