Cannot get passed the (Pending-aaa) login when trying to default an Extreme switch

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  • Updated 4 years ago
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Hi everyone,

We recently decommissioned one of our schools with dozens of Extreme switches and now that I would like to use them throughout the school district a few of them are giving me issues. For example I grabbed one of the stacked 48 port switches so that I may add it to another location but I cannot factory default it.

It is not a master switch and I've tried just about everything I found online and it's refusing to default itself.

I went into the bootroom and executed the command "Config none" as well as Reboot as MASTER-CAPABLE and as it reloads but the Pending-aaa still appears. One of the switches I waited a few minutes and the Pending aaa cleared, but on this one it will not. Also I noticed today when i added the master-capable command a new warning message appeared but why do I have to get a failsafe account? and I wouldn't know where to get that from?



BootRom > config noneConfiguration selected: none

BootRom > reboot as MASTER-CAPABLE
Rebooting...


Extreme Networks


Alternate BootStrap Image
Starting CRC of Default image
Using Default image ...


(pending-AAA) login:
Warning: the stack has no Master node and all active nodes are operating with
master-capability turned off.  If you wish to reconfigure, you may log in using
the failsafe account.  Alternatively, you may use the special login
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Arison Mercado

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Posted 4 years ago

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Stephane Grosjean

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You should type "REBOOT AS MASTER-CAPABLE"  at the pending-AAA login prompt. Have you tried it?
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Arison Mercado

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I did try that eariler and it didn't work but luckily I found a work around. Apparently when I did the command you just mentioned, I had to again initiate bootrom and execute the command "config none" once again. After that it did it's normal startup and let me enter the default login. 


Thank you!
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Stephane Grosjean

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Makes sense.
Config none doesn't change the stacking configuration, as it is not stored in the config file. So even after that, you still cannot login because the switch is still not Master-Capable.
The "REBOOT AS MASTER-CAPABLE" is able to put the switch in master-capable, and as such you can then access it.
You may want to disable stacking once you have access.