Cannot login to the Extreme Cloud from ios Device

  • 0
  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Hi all,

When i try to login to the extreme cloud from my ios devices via ezcloudx.com i get an error message like {{alert.text} Details.

any ideas on that or when that issue gets fixed?
best regards
Peter
Photo of Peter Kulmbrein

Peter Kulmbrein

  • 1,178 Points 1k badge 2x thumb

Posted 2 years ago

  • 0
  • 1
Photo of Pala, Zdenek

Pala, Zdenek, Employee

  • 8,442 Points 5k badge 2x thumb
Hi.

I saw that also in the past with Chrome on Windows. Not related to iOS. Reload of the page helped me always.

Regards

Z.
Photo of Peter Kulmbrein

Peter Kulmbrein

  • 1,178 Points 1k badge 2x thumb
Hi ,

reload had no effect :-( but thx for the advice
Photo of Jason

Jason, Employee

  • 3,544 Points 3k badge 2x thumb
Hello Peter,

Are you seeing this behavior with any specific version or device? (Specifically a laptop or iPad?
I have not had an issue logging in with my iPhone and iOS 10.0.2.

Have you successfully logged in previously?
Can you log in after clearing the browser cache and/or using another browser on the device?

If possible can you also post a screen shot?

Has anyone else had this problem on the current ExtremeCloud version?

Thank you,

Jason
Photo of Peter Kulmbrein

Peter Kulmbrein

  • 1,178 Points 1k badge 2x thumb
Hi,

I encounter the Problem only from my IOS Devices (IPad running on IOS 10.0.1 and my IPhone running 10.0.2). Now both showing only a black screen when entering https://ezcloudx.com (also tried /#/ and .../#/login)

No problems logging in with my Windows PC
regards

Peter
Photo of Jason

Jason, Employee

  • 3,544 Points 3k badge 2x thumb
Hi Peter, 

I am still not able to re-create that on a iOS device. 

Can you try to clear your browser cache and retry?  We think that may get you logged in, but are still looking at it. 

Thanks, 
Jason
Photo of Peter Kulmbrein

Peter Kulmbrein

  • 1,178 Points 1k badge 2x thumb
Hi Jason,

Clearing all browser data did help ! Thanks Peter