Cannot ping management IP of identifi controller

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I just unboxed identifi controller, I am trying to ping to the controller mgmt IP- 192.168.10.1 from pc but no ping..... as per setup guide I have configured my pc with IP - 192.168.10.10/24 and connected to management port..... I am using straight cable......
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Sai Prasad Rao Rapolu

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Posted 3 years ago

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Ronald Dvorak, Embassador

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Could it be that you are not connected to port C?

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Tim Brown

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I am not sure which controller you have - but on mine I had to use a console connection to check the topology after changing the IP, you could do the same just in case it is not set to what you are expecting. needs baud speed of 115200, then use "show topology" to see what is set for the admin port.
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Doug Hyde, Technical Support Manager

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Sai Prasad Rao Rapolu, are you all set or do you need further assistance? 

-Doug
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Sai Prasad Rao Rapolu

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Still no success... I configured esa0 manually with IP connected that port to switch and was able to take gui access. But mgmt port is still not pingable nor gui from mgmt port....
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Doug Hyde, Technical Support Manager

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You may want to contact GTAC for further assistance.
yes, will there be support as its new device.....
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Doug Hyde, Technical Support Manager

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Yes. 
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Steve Ballantyne

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I know that this is an old thread - but I just unboxed a C5210 yesterday and had this same experience. Do you remember what support said?

I fumbled around for 30 minutes or so trying different cables, using a small unmanaged switch instead of a direct connection, disabling my wireless and virtual VPN NIC's, etc. Then, out of nowhere I could reach the server having just let it sit for 15 minutes or so.

After going through the wizard and setting the initial two IP addresses, I lost connection to the box (to be expected). But then I couldnt' reconnect to it on it's new address. So I fumbled with that for a while, eventually hooking up my laptop again and going through the same thing of not being able to reach it with an IP from the same subnet. 

Then I just happened to try the 192.168.10.0/24 network and the 192.168.10.1 management IP, and it worked! So it seems that when it should have changed the IP address, it didn't for some reason. However - I did force-reboot the box at some point too when I was getting desperate and worried. Not sure if that is what happened to the OP in this thread.

I should be in good shape now, because I don't think I will have problems connecting in (post-wizard) and setting things the way I want. But I thought I would share my experience in case others run into this.
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Sai Prasad Rao Rapolu

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Extreme identify wireless is a big let down compared to other extreme wireless products with tons of bugs , no proper support even from escalation staff...... Still there are customers facing several issues and till date no resolutions for most of the issues..... Any how if your wireless network is not pathetic after going for identify wireless.... I would be the happiest person ever on earth...... Any ways thanks for sharing your experience...... Happy networking!!!!!!
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Steve Ballantyne

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My problems were that I was dumb. 1) I was not completing the wizard. When it said that your connection was getting dropped after changing the IP, it meant after clicking next a few more times. 2) I had a choke point upstream that wasn't allowing my VLAN through.
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Ryan Mathews, Alum

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Thanks for following up Steve....with humor at that.  Glad you got it working.