Can't open Netsight Console!

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  • Updated 3 years ago
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Hi,

I can't seem to open Netsight Console on Windows10/Jre8_latest. I get nullpointerexception every time.


I can open InventoryManager but not Console.

Any idea what should be the problem?
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Rahman Duran

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Posted 3 years ago

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Bharathiraja, Suresh, Employee

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Hi Rahman,

If you check with different computer is it working ?

Thanks,
Suresh.B
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Rahman Duran

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Well, I can't try it on a different computer now. Will try it later. I clear all temporary java files from java settings console and retry to run console.jnlp. Still the same error.

Edit: I just tried it on Windows 7 SP1 machine with java 8. Same error.
(Edited)
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Bharathiraja, Suresh, Employee

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Hi Rahman,

Please try to change below configuration from JAVA.

https://gtacknowledge.extremenetworks.com/articles/Solution/Netsight-suit-fails-to-start-after-Java-...

Please let me know if this is working.

Thanks,
Suresh.B
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Rahman Duran

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Hi Suresh,

I added http://nms.artvin.edu.tr:8080 and https://nms.artvin.edu.tr:8443 to  Exception Site List. Cleared all the caches. restarted NMS server. Still getting the same error.
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Bharathiraja, Suresh, Employee

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Hi Rahman,
Please check how many JAVA versions are installed on this machine, if its more than 1 then uninstall the old java versions.

If you have only JAVA 8 just to make sure its JAVA issue please downgrade to java 7 update 71.

Thanks,
Suresh.B
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Rahman Duran

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No, there is only one java version installed. I just removed java 8 and installed jre7u67, cleared cache and I get the same error.
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mp2014

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is a proxy server in path to nms?
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Rahman Duran

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Nope, we don't use any proxy and as I said Inventory Manager opens without any problem. But Console gives this error.
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Drew C., Community Manager

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Hi Rahman,
I'm going through some older threads here and wanted to ask if you still need assistance with this?
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Rahman Duran

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Yes the problem still persists and gtac is looking into it.
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Drew C., Community Manager

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Okay - I'm going to keep this marked as "In Progress" for now and will check back in later unless there are updates made here first to close it out.