Captive Portal Error with internal radius server

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  • Updated 3 months ago
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Hello,
After we enter our valid access data from the internal radius server at the captive portal we get the following error messages. 

"the server could not fulfill your request captive portal Please refresh to try login again"

The error also comes when I enter no credentials.

In logging, I have seen the following message:

RFS6000-A#Jul 31 11:59:03 2018: %USER-3-ERR: hslogin.c: CP Login: hotspot server parse2 failed


Is there somehow the possibility to restart the radius service ?

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Milan Krause

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Posted 3 months ago

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Madeline, Employee

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To restart the radius service, you may re-map the radius server policy on the controller.

Perhaps you would like to share the controller running configuration so that we can verify is there any configuration related issue on the radius server / aaa-policy / captive-portal / wlan issue
Sharing the version of RFS6000 and AP model might help

Hope this helps~!
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Milan Krause

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Thank you for the quick reply. This worked for years without change, so I would be surprised if it should not work from one day to the next :-).

RFS6000 version 5.9.1.1-009R with AP7522


Configuration:
aaa-policy WLAN_Guests
 authentication server 1 onboard controller

captive-portal GaesteWLAN
 connection-mode https
 inactivity-timeout 1800
 server host *.*.*.*
 server mode centralized

radius-group WLAN_Guests
 guest
 policy vlan 5
 policy ssid WLAN_Guests
 policy day mo
 policy day tu
 policy day we
 policy day th
 policy day fr
 policy day sa
 policy day su

radius-server-policy WLAN_Guests
 use radius-user-pool-policy WLAN_Guests
 use radius-group WLAN_Guests


(Edited)
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Milan Krause

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i re-map the radius policy, the issue still exists.
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Michael (Misha) Elin, SE

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Hello,
Use "service radius test ..." to ensure the radius and credentials both ok.

Misha
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Milan Krause

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Hi,

the credentials are ok. 
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Milan Krause

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short update: After restarting the whole controller tonight, the authentication via the captive portal works with the internal radius. It would be interesting to know how we can restart the service manually. Re-map the policy did not help.
(Edited)