Case Management - request to reopen not working

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  • Updated 6 months ago
  • Solved
I've tried to use the "request to reopen" button on a ticket in the case mgmt but it doesn't work.

I'd see for a split second a comment window but then it's gone and the screen has this grey overlay.

I've tried it with Chrome and IE.



-Ron
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Ronald Dvorak, Embassador

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Posted 7 months ago

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Curtis Parish

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I had the same problem yesterday while requesting to close a case 
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Doug Hyde, Technical Support Manager

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I'm going to get this tested today to see if something is wrong. 
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Doug Hyde, Technical Support Manager

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We have found an issue and our IT Team is actively working to fix this. 
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Doug Hyde, Technical Support Manager

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Sorry for the delay, it should be working now.