Clients can't connect to wifi because or RADAR rule but there is no message in the log or reports

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  • Updated 4 years ago
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We have 3705i AP's with C25 wifi controller and radar.
One of the prevention rules prevented making a connection to the wifi.
That's not the main problem but the laptop couldn't connect to the wifi and I got the message in windows that the key was not correct.
The problem was one of the prevention rules in RADAR.
As soon as I unclick that prevention rule or disable RADAR on that AP, I have my connection back.

It's not a big problem that this happens but it is more a problem that I don't see in the reports or in the logs that a computer can't connect.

I checked the RADAR reports but couldn't find anything about it, the same for the controller logs.
Am I looking in the wrong place ? What log or report should I check ?

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Posted 4 years ago

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Doug Hyde, Technical Support Manager

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Official Response
This issue will be corrected in build 9.15.04 or higher. It should be posted on our extranet download site today or tomorrow the latest.