RESOLVED: Community Login Issues with Portal Accounts

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  • Announcement
  • Updated 3 weeks ago
  • (Edited)
Hi everyone,
I've been informed of a potential issue affecting login to The Hub when using Extreme Portal account credentials. Some users are being incorrectly instructed to register for a new portal account, rather than being authenticated. For those of you familiar with The Hub with a known valid account, please ignore this message. New users will still need to register.

I have notified our IT team so they can investigate. I'll post updates here when I know more.

I'd also like to thank those of you who have emailed me directly to let me know about this issue.

-Drew
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Drew C., Community Manager

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Posted 3 weeks ago

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Drew C., Community Manager

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This should be resolved now.
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David Coglianese, Embassador

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Yup,
I just noticed that it was.
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Ronald Dvorak, Embassador

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Thanks, finally I'd post again :-)