contract support

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Hello! I have a doubt about the contract support, Does the support option
Next Business Day (NBD) AHR includes support in software and TAC?
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Elba Garcia

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Posted 3 years ago

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Brandon Clay, Escalation Support Engineer

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Hi Elba,

Yes, an NBD AHR contract does include software and TAC support.

-Brandon
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Elba Garcia

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¬°Hello, Brandon! Thanks a lot for your answer, does the Next Business Day (NBD) AHR have any limitations on the replacement of parts?, such as parts, frecuency or any other. Regards Elba
(Edited)
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Brandon Clay, Escalation Support Engineer

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There should not be any limitations on frequency of use for the NBD AHR contract. However, you will need to work with GTAC to verify that there is a hardware failure that warrants a replacement.

-Brandon