D/C3/C2/B3-Series has POE Failure and logs "PoE timeout while in reset and recovery mode" errors

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Article ID: 14417 

Products
D-Series, firmware 6.03.02.0006 through 6.03.11.0004
C3-Series, firmware 6.03.02.0006 through 6.61.06.0009
C2-Series, firmware 5.02.13.0003 and higher
B3-Series, firmware 6.03.02.0006 through 6.61.06.0009 

Symptoms
Unit does not provide Power over Ethernet to PoE clients.
"PoE timeout while in reset and recovery mode" errors seen in syslog, the logging buffer ('show logging buffer' or 'show support'), and possibly the current.log (5487). 

This example is from the output of a 'show support':
support ->show logging buffer

<162>Jan 23 03:09:41 10.20.31.11-1 SIM[217367888]: broad_poe.c(5001) 173 %%
PoE timeout while in reset and recovery mode.
<162>Jan 23 03:09:53 10.20.31.11-1 SIM[217367888]: broad_poe.c(5001) 174 %%
PoE timeout while in reset and recovery mode.
<162>Jan 23 03:10:02 10.20.31.11-1 SIM[217367888]: broad_poe.c(5001) 181 %%
PoE timeout while in reset and recovery mode.
<162>Jan 23 03:10:11 10.20.31.11-1 SIM[217367888]: broad_poe.c(5001) 182 %%
PoE timeout while in reset and recovery mode.
Solution
For the D-Series, upgrade to firmware 6.03.12.0006 or higher. 
Release notes state, in the 'Changes and Enhancements in 6.03.12.0006' section:
16742   Corrected error message "PoE timeout while in reset and recovery mode".

For the C3 and B3-Series, upgrade to firmware 6.61.07.0010 or higher. 
Release notes state, in the 'Changes and Enhancements in 6.61.07.0010' section:
16742   Fixed a semaphore deadlock in POE with the following error "broad_poe.c(5001) 182 % PoE timeout while in reset and recovery mode".

For the C2-Series, no firmware fix is expected. 
Contact the GTAC for assistance, as necessary.
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Posted 5 years ago

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