Decoding a SecureStack Internal Power Failure error message

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Article ID: 12464 

Products
SecureStack C3, C2, B3, B2, A2 

Symptoms
A 'show support' or current.log (5487) reports that an internal power source is not working properly or is not present. 

For example: 

<162>Sep 16 11:35:11 10.20.200.119-3 SIM[105324496]: hwutils.c(2333) 146 %% Internal Power source is not working properly or is not present. 

Cause
This message is reporting a failing internal power supply, which may or may not be backed up by a C2RPS redundant power supply (5741). 

While in this state, the output of a 'show system' query should indicate a PS1-Status of other than "Ok". 

The affected stack unit number is represented by the last digit of the IP address string - here, "10.20.200.119-3" - which in this case indicates switch unit 3. To resolve to the physical unit, see 5780

Solution
Please contact the GTAC for assistance. 

See also: 5743.
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Posted 4 years ago

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