download verification is not working: no download possible

  • 0
  • 1
  • Problem
  • Updated 3 months ago
  • Solved
The verification of dowloads shows a row of numbers and letters but no checkbox to choose the account and go further and download the requested software.
Please fix that ASAP !!!

br
Volker
Photo of Volker Kull

Volker Kull

  • 1,862 Points 1k badge 2x thumb
  • extremely worried

Posted 3 months ago

  • 0
  • 1
Photo of George, Chris

George, Chris, Employee

  • 992 Points 500 badge 2x thumb
Hello Volker, 

Can you let me know what you were trying to download.  The exact URL: or file name would be helpful. 
Photo of Volker Kull

Volker Kull

  • 1,862 Points 1k badge 2x thumb
I try to download EXOS, XMC, ... files like updates, releases or ovas ...
Doesn ́t matter what kind of file, that doesn ́t show the checkbox ...

br
Volker
Photo of George, Chris

George, Chris, Employee

  • 992 Points 500 badge 2x thumb
Can you provide information related to what browser you are using.  I'm able to login to with your account using Chrome and it seems to be working fine.  The formatting of the page you posted doesn't look correct.



Photo of Volker Kull

Volker Kull

  • 1,862 Points 1k badge 2x thumb
This morning it looks like it has to be !
Photo of Volker Kull

Volker Kull

  • 1,862 Points 1k badge 2x thumb
Additional question: If you are logged in with my account, can you see all my company licenses ?
Photo of George, Chris

George, Chris, Employee

  • 992 Points 500 badge 2x thumb
Normally I would say yes.  But with your account it appears there are issues displaying all of them and i'm receiving an error message.  Do you know if this is something that has already been reported to us or should I open a ticket with our internal IT department to get it looked at.
Photo of Volker Kull

Volker Kull

  • 1,862 Points 1k badge 2x thumb
I ́m not sure about that. So if you can please contact the internal IT to solve this.
Photo of George, Chris

George, Chris, Employee

  • 992 Points 500 badge 2x thumb
I've opened a ticket with our IT team, I'll follow up once I get some feedback from them.