esupport download site problems?

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  • Updated 2 years ago
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A quick question... Are there any issues with the esupport site at the moment?

I can't get any downloads for the X480, despite entering an X480's serial number.  All I get is a bunch of older EXOS releases, the most recent being 15.5.1 and I'd quite like to upgrade the 15.7.1 that we're already running, not go backwards.

Paul.
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Paul Thornton

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Posted 2 years ago

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Ronald Dvorak, Embassador

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Could you try another serialnumber - it happend to me too - the issue was that the switch was not longer under contract so I wasn't able to see/load the newest code.

-Ron
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Paul Thornton

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I've raised a TAC case asking them to check entitlement - the only two I have I've tried, and they most certainly should be on support.

Paul.