Thanks for raising this post.
To Factory reset.
Try console [serial] in the Access Point,set the speed[baud] = 115200
Also i would like to know the below
Software version on the C25 controller.
Does the other AP models and other AP3715i work fine on the same controller.
Thanks for your response
If the AP still fails to grab the IP via DHCP. Consider the below from AP console
Login to AP, type following command:
cset dhcpc disable
cset ipaddr x.x.x.x ( IP Address of the AP)
cset ipmask x.x.x.x
cset authip 1 x.x.x.x #HWC esa port IP address
or this it depends on AP Type
set authipaddrs 1 x.x.x.x
(You can check this if you ask for the AP config via # cget c g)
I just find it weird that i did hard reset the AP many times last week but it don't see the controller, not it worked. I did not do any config changes.