Are you following the Networks Requirements, which includes: "HTTPS traffic must be allowed through your firewall on port 443 for ExtremeCloud-managed APs
and switches to connect to ExtremeCloud and receive their configuration, software updates and
This info is located in the ExtremeCloud Information Center and QRG at http://www.extremenetworks.com/support/documentation/
Hope this helps. If not, you might want to contact Extreme's GTAC team at http://support.extremenetworks.com/
Lead Technical Writer, Information Development
you might find the GTAC Knowledge article How does my Access Point communicate to the ExtremeCloud? useful.
Hi, After getting console access to AP I noticed that it could communicate to devices.extremecloud.com using ip but not with dns name. AP was configured to use dhcp for WAN access but for some reason it had locked resolver setting in resolv.conf which had wrong resolver ip set. I did cset factory reset which fixed the problem. Now ezcloud sees AP as it should.
I can see on fw logs that ap communicates to devices.extremecloud.com using port 443 (ssl app) as you adviced.