Failed to connect to the collector 12.38.14.200:443

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Hi,  I've just commissioned a new X440-G2 running 21.1.1.4 and spotted this error message in the log:

"02-08-2016 15:40:43.15 <Warn:TechSupport.CnctClctFail> Failed to connect to the collector 12.38.14.200:443 with SSL enabled (VLAN Mgmt does not have an IP address.)"

Anyone know what it is?  I didn't configure this collector address so I assume it's some kind of stats gathering thing Extreme are doing?

Thanks.


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Stephen Elliott

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Posted 2 years ago

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Paul Russo, Alum

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Hey Stephen

Check out this post on Knowledgebase and see if this resolves your issue https://gtacknowledge.extremenetworks.com/articles/Q_A/Can-I-delete-the-default-tech-support-collect...

Thanks
P
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Paul Russo, Alum

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Also Yes the tech-support collector allows for information to be sent to GTAC in a proactive way.

Here are the details from the XOS user Guide

"Proactive tech support  functionality allows you to collect system information when support  is required."
"System information is pushed  into a cloud-hosted collector where the Extreme TAC can use it to identify problems  to provide solutions. Proactive Tech Support provides the following functionality:"
"•  Proactive tech support  is implemented as a loadable application, called techSupport.xmod. The XMOD is bundled with EXOS image packages,  but can also be upgraded independently at any time without restarting the switch."
"•  Proactive tech support  allows the switch to proactively collect switch status  and send the status report to up to four cloud-hosted collectors."
"•  Proactive tech support  allows both automatic and manual status  report."
"•  Proactive tech support  allows each collector to have different report data set, report frequency, or report mode. A default collector is configured automatically to minimize the configuration required"
"to enable the feature."

Hope that helps

P
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Stephen Elliott

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Thanks Paul, I've not come across that feature before.

I've disabled it for now.

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Ryan Mathews, Alum

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You can run this in stand-alone mode.  So if you use Splunk, you can have EXOS send show tech files for analysis. 

https://community.extremenetworks.com/extreme/topics/check_out_the_extreme_networks_exos_splunk_app
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Paul Russo, Alum

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Hey Stephen

It is new as of 21.x code.

P
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Drew C., Community Manager

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It's actually in 15.4+ :)
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Paul Russo, Alum

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Well I was close :) well sorta.