Few Extreme 3805i Access Point reboots frequenly

  • 0
  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
Few Extreme 3805i Access Point reboots frequenly logs are as below :


what could be the reason, few users disconnect frequently with limited access on ssid.......users still remain connected to the ssid with IP address, but no internet access and cannot ping their gateway, once if manually disconnected from ssid and connected back then everything works fine.  same thing repeats every 10-15 minutes.
Photo of Sai Prasad Rao Rapolu

Sai Prasad Rao Rapolu

  • 1,494 Points 1k badge 2x thumb

Posted 3 years ago

  • 0
  • 1
Photo of Doug Hyde

Doug Hyde, Technical Support Manager

  • 20,192 Points 20k badge 2x thumb
Hello, 

The messages in the log posted seem normal for a newly provisioned access points. To understand why an access point is resetting you can gather the trace log packages from a suspect access point for GTAC to review....

https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-Collect-Access-Point-Logging-Information-Trace-Bundle
Photo of Shubhendu Banerjee

Shubhendu Banerjee

  • 70 Points
Controller Software: 09.21.07.0007
AP Software: 09.21.07.0007
You are already having latest firmware. Extreme gtac says all issues are resolved with 9.21.7.X . I am also surprised , I am in process of upgrading to 9.21.7 from 9.21.5 but after hearing from you I am stunned. Only extreme escalation can help us out.........Identifi wireless is a big let down from extreme. Still don't understand what extreme people are doing when there are many customers facing this issue. I left all hopes ....... don't know if there are any qualified people in their team to get us out of this......
(Edited)
Photo of Ronald Dvorak

Ronald Dvorak, Embassador

  • 45,306 Points 20k badge 2x thumb
One question - are you trained on the product or was the installation done by a trained/certified engineer/partner.

Many problems are a result of wrong design/configuration and are not software related.

-Ron
trained on the product.

Having 6+ years experience on WiFi Installations and support 
Photo of James A

James A, Embassador

  • 6,542 Points 5k badge 2x thumb
Saiprasad and Shubendu - have you got RealCaptures from when the problems are occurring? I find them really helpful in getting a handle on what the problem is.

https://gtacknowledge.extremenetworks.com/articles/How_To/Using-Real-Capture-to-capture-wireless-tra...