HA C25 identifi problem - stations by protocol and AP by channel are incorrect

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When using two C25 with HA, I see 46 APs up on the Master with correct pie, but for the other one with 11 APs up ... I see Nothing

Is it a refresh problem ... (after trying to disconnect, connect and rebooting the C25 : same problem)

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Pascal Lurquin

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Posted 3 years ago

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Ronald Dvorak, Embassador

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I'm pretty sure that the 11APs have the active tunnel to controller#1.

You'd release the tunnel on controller#1 in > AP > Bulk Configuration > Access Approval
- select foreign in the pull down menu on the right
- click the release button below

The APs should set the tunnel to controller#2 to active and you should see the correct statistics.

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Gareth Mitchell, Extreme Escalation Support Engineer

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I agree with Ron, try to look at the AP availability report and compare between controllers, this article explains how to read the report: https://gtacknowledge.extremenetworks.com/articles/Q_A/Can-you-explain-the-Access-Point-Availability-Report-on-the-IdentiFi-Controller
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Pascal Lurquin

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Great !

Thank you !

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El Vin

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       I have a problem on HA set up, the access point was successfully manage by backup controller when the primary was down. It has a tunnel connection on backup controller. However the access point were unable to broadcast the SSIDs. Do we need to manually configure the VNS on backup controller even if we "enable" the synchronization on system configuration on HA setup.