Help with warning messages on Summit X450e-48p stack

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Hi,

I am getting warning messages in my Summit X450e-48p stack. Can somebody help me understanding what could be the possible falut. Thanks in advance.

10/30/2015 17:32:30.35 Slot-6: i2c-1: shid_get_poe_enable:6432 I/O failed, addr 0x0047 rd/wr 1 cmd 5 proto 2, rc 6210/30/2015 17:32:29.80 Slot-6: i2c-1: uplink_module_eeprom_read:6636 I/O failed, addr 0x0071 rd/wr 0 cmd 5 proto 1, rc 62
10/30/2015 17:32:29.78 Slot-6: i2c-1: shid_10gUplinkCard_present:6844 I/O failed, addr 0x0047 rd/wr 1 cmd 4 proto 2, rc 62
10/30/2015 17:32:28.82 Slot-6: i2c-1: uplink_module_eeprom_read:6636 I/O failed, addr 0x0071 rd/wr 0 cmd 5 proto 1, rc 62
10/30/2015 17:32:28.80 Slot-6: i2c-1: shid_10gUplinkCard_present:6844 I/O failed, addr 0x0047 rd/wr 1 cmd 4 proto 2, rc 62
10/30/2015 17:32:28.15 Slot-6: i2c-1: shid_enable_poe:6383 I/O failed, addr 0x0047 rd/wr 0 cmd 5 proto 2, rc 62
10/30/2015 17:32:27.90 Slot-6: i2c-1: psupoll:3235 I/O failed, addr 0x0047 rd/wr 1 cmd 0 proto 2, rc 62
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Altaf Khan

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Posted 3 years ago

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Patrick Voss, Alum

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Hi Altaf,

Can you give me the "show switch" and "show slot" output from the stack. Is this a newly implemented stack?
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Altaf Khan

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Hi Patrick,

Thanks for reply. This is an old stack...

show switch output: 

SysHealth check:  Enabled (Normal)Recovery Mode:    All
System Watchdog:  Enabled

Current Time:     Fri Oct 30 18:10:15 2015
Timezone:         [Auto DST Disabled] GMT Offset: 330 minutes, name is IST.
Boot Time:        Thu Aug  6 01:32:59 2015
Boot Count:       9
Next Reboot:      None scheduled
System UpTime:    85 days 16 hours 37 minutes 16 seconds

Slot:             Slot-1 *                     Slot-5
                  ------------------------     ------------------------
Current State:    MASTER                       BACKUP (In Sync)

Image Selected:   primary                      primary
Image Booted:     primary                      primary
Primary ver:      12.7.1.3                     12.7.1.3
Secondary ver:    12.7.1.3                     12.7.1.3


Show Slot Output: 

Slot-1 Ist_Flr_Stack_TVTN.2 # show slotSlots    Type                 Configured           State       Ports
--------------------------------------------------------------------
Slot-1   X450e-48p            X450e-48p            Operational   50
Slot-2                                 X450e-24p            Empty         26
Slot-3   X450e-48p            X450e-48p            Operational   50
Slot-4   X450e-48p            X450e-48p            Operational   50
Slot-5   X450e-48p            X450e-48p            Operational   50
Slot-6   X450e-48p            X450e-48p            Operational   50
Slot-7                                             Empty          0
Slot-8                                             Empty          0
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Patrick Voss, Alum

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Hi Altaf,

Thank you for the information.

Are these warnings showing up continuously or is this the first time seeing them?
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Altaf Khan

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Hi Patrick,

They are continuous.....
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Patrick Voss, Alum

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Hi Altaf,

Considering these are warnings the switch should function fine. I believe these are due to some type of eeprom corruption. are you seeing any network related issues? specifically with slot 6?

What you can try moving forward is power down the slot (during a MW of course) and re-seat any of the modules installed (if any). Just to make sure this isn't a hardware related issue please run diagnostics ("run diagnostics extended") on slot 6. I would also recommend upgrading the switch to the most recent recommended version of software for the x450e. This can be found in the article below:

https://gtacknowledge.extremenetworks.com/articles/Q_A/What-Is-The-Recommended-Release-of-EXOS-For-My-Platform

I would recommend the latest patch of whatever base image is recommended in this document.

If you have performed these steps and are still seeing the logs please reach out to GTAC.

I hope this helps!
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Altaf Khan

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Thanks a lot Patrick... i'll do that.