How can I download latest firmware for AP7522 without creating a request?

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Hi. When I want to download the latest firmware for AP7522, the portal does not allow me to download anything. It is also impossible to create a request, because there is no product or enterprise argeement for AP's. How can I download latest firmware for AP7522 without creating a request?
Thank's a  lot.
Photo of Костя Семёнов

Posted 7 months ago

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Photo of Ondrej Lepa

Ondrej Lepa, Employee

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Hi Kostya,

Here is a list of possible reasons you cannot download:

  • missing entitlemen / service contract
  • incorrect ownership of service contract or serial number
  • database mistake

Please check KB article How to Download Firmware Files for Extreme Networks Products
and if you believe that the issue is on Extreme Networks side, kindly do raise a GTAC case with us.

Regards,
Ondrej
(Edited)