How to check warranty status

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  • Updated 3 years ago
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Dear Extreme Experts,

My company have 10 extreme switches x460-48t.
How to check their warranty status??? (I have information about product code and serial)
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Tuan Ngo

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Posted 3 years ago

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Alexandr P, Embassador

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Hi, Tuan!

Warranty and service is different points.
X460 have lifetime warranty.

Service status you can check directly (in eSupport website) if you buy direct service and ask for this from your distributor or reseller.

Thank you!
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Bharathiraja, Suresh, Employee

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Hi Tuan,

if you dont have esupport access please create a account with below link.

https://secure.extremenetworks.com/register.aspx


Thanks,
Suresh.B
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Tuan Ngo

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Hi AlexandrP and Suresh.B,

Thanks for your support,

I already have an account. When I visit the site to check the warranty status is shown as follows:





But I only have information about product code and serial.

how to check status of warranty with product code and serial?

Thanks,
Tuan Ngo Anh
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Paul Russo, Alum

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hello Tuan

This link explains what the normal warranty is for each product http://www.extremenetworks.com/support/policies As
AlexandrP stated 460s that shipped after June 29th 2009 all come with LLW.

So how to tell? The beginning of the serial number tells you when the product was made.  If it starts with 0610 as an example then it was made in June 2010.  If yours are older than 0609 then they may have the one year warranty.

The other thing you can try is log into the e-support and go to My Account.  Under there is a link for My company's Assets.  Try and do a query with the serial number.  Asset number and serial number are the same.

Hope that helps.

Thanks
P
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Alexandr P, Embassador

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Hi, Paul!

but, as I know - first 2 digits is production year, but not second 2 digits.
That is mean - this switch was made in 2006 year.

Or I'm wrong?

Thank you!
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Paul Russo, Alum

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Hey AlexandrP  I think you are right the first two may be year and the second two are Month. 


P
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Brandon Clay, Escalation Support Engineer

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The first two digits are year, and the second two are week. So in the example above, that switch would have been manufactured in the 9th week of 2006.

-Brandon
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Tuan Ngo

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Hi Paul,

Thanks so much for your support !

I will try it :D