How to log into the new support portal, can't set password.

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  • Updated 1 year ago
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First, I don't learn of this new portal until I've worked twelve hours and try to log into the support portal to find out I can't.

Then, when I try the link to reset my password so I can use the new portal, I get two emails telling me my password is reset.  Reset to what?

Clicking on the link sent in the email returns this page:



When I click "Continue", I get sent to this page:



I know what my old password is.  It's in my password safe.  I try to use it and I get this:



Click on the "Forgot your password?" link and this starts all over again, uselessly.

How do I log in to get access to our support for which we contracted?
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Jesse Ohlsson

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Posted 1 year ago

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Jesse Ohlsson

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Never mind.  As soon as I posted this, I got another two emails telling me my password has been reset.  I tried the last one I got first, and it worked this time.
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Drew C., Community Manager

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Hi Jesse,
Sorry to hear of your frustrations with the new portal. There are a number of things we're still working to improve, and login is one of them. Glad to see you were able to get this resolved.
(Edited)
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Thomas, Ken, Alum

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Jesse, Also sorry to hear you had troubles. I will try to get the reset password pages updated to make this a little less painful. I just reset my own password and nothing on screen told me to check my email. If the page had that message about checking your email, would this have been a better experience for you?