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How to upgrade EWC firmware by using Inventory Manager?

How to upgrade EWC firmware by using Inventory Manager?

Shuo_Tseng
New Contributor
Hi, All

I can't upgrade EWC(V2110) firmware by Inventory Manager, but i can download configuration file from EWC to NetSight.

How can i do?
8 REPLIES 8

Doug
Extreme Employee
Shuo Tseng, We will work with you via the GTAC case ticket to get this issue resolved.

Thanks,

Doug
Doug Hyde
Director, Technical Support / Extreme Networks

Shuo_Tseng
New Contributor
Dear Doug

I already setting.

Is an SNMP credential on the controller with the correct CLI credential assigned?

9e4a623bbbb24365a7081a5623338f96_RackMultipart20150610-30191-1h2ial6-EWC_Firmware_Upgrade_error3_inline.jpg


In Inventory Manager if you select the controller and go Tools ----> File Transfer Method does it show as using SCP?

9e4a623bbbb24365a7081a5623338f96_RackMultipart20150610-10823-1ofvijn-EWC_Firmware_Upgrade_error4_inline.jpg


If you select the device and hit the "Image Information" tab do you have "Controlled by Device Type" for the "Configuration MIB" field? Does the directory root/configs/tmp exist?

9e4a623bbbb24365a7081a5623338f96_RackMultipart20150610-8383-b96hxl-EWC_Firmware_Upgrade_error5_inline.jpg


Under Tools ---> Options ----> File Transfer settings -----> SCP Transfer Settings ----> do you have the correct login information defined?

9e4a623bbbb24365a7081a5623338f96_RackMultipart20150610-6329-1b6ystz-EWC_Firmware_Upgrade_error6_inline.jpg


Doug
Extreme Employee
Are you all set with this Shuo Tseng?
Doug Hyde
Director, Technical Support / Extreme Networks

Doug
Extreme Employee
Shuo Tseng,

I will open up a case ticket and have someone reach back out to you directly. If we missed anything in the GTAC Knowledge link I will have it updated.

Thanks,
Doug

Doug Hyde
Director, Technical Support / Extreme Networks
GTM-P2G8KFN