How to reset wm3600

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  • Updated 3 years ago
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Lost admin password to w3600. Need to know how to perform complete factory reset.
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Berkey

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Posted 4 years ago

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Paul Russo, Alum

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Hey Mike

to reset a WM type in reset into the login and FactoryDefault in password.  Note case sensitive.

Thanks
P
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Drew C., Community Manager

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Hi OP,
Welcome to The Hub!  Can you please create a new conversation and share with us a screenshot of the output you're seeing?
Also, let us know what version the controller is running.
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Brandon Clay, Escalation Support Engineer

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Hi OP,

I agree with Drew, it would be best to create a new conversation for this with a screenshot of the output.

However, taking a bit of a shot in the dark, is the baud rate set correctly? The WM3600's console port runs at 19200 baud, and most PuTTY and most other terminal emulators default to 9600 baud. A baud rate mismatch could lead to garbled text being seen.

-Brandon
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OP Gupta

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snapshot of garbage seen under hyper terminal
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Bill Stritzinger, Alum

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If you are connected to a WM3400/3600/3700 the serial port needs to be configured for 19200 baud... Sounds like you are trying 9600?
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OP Gupta

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it is connected at 19200