I can not download the firmware ewc c25

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  • Problem
  • Updated 1 year ago
  • Solved
I would like to update the firmware ewc c25 to version 9, but I can not find the model on the download page.
I enclose the models that appear to me.

can someone help me??
Photo of Liliana Villa

Liliana Villa

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Posted 1 year ago

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Photo of Engin Deniz Atik

Engin Deniz Atik, Employee

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Hello Liliana,

please open a case and provide serial number of the controller and maintenance contract number.

Regards
Engin
Photo of Jordi Soler

Jordi Soler

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It happen to me as well. Once I opened a case, I was able to see it, but not the rest of my colleagues.
Photo of Engin Deniz Atik

Engin Deniz Atik, Employee

  • 394 Points 250 badge 2x thumb
Hi Jordi,

Please also open a case and give us the names of your colleagues.

Regards
Engin