I can not download the firmware ewc c25

[Liliana_Villa]

I would like to update the firmware ewc c25 to version 9, but I can not find the model on the download page.
I enclose the models that appear to me.

can someone help me??

[Engin_Deniz_Ati]

Hi Jordi,

Please also open a case and give us the names of your colleagues.

Regards
Engin

[jsoler]

It happen to me as well. Once I opened a case, I was able to see it, but not the rest of my colleagues.

[Engin_Deniz_Ati]

Hello Liliana,

please open a case and provide serial number of the controller and maintenance contract number.

Regards
Engin