I can't save my configuration

  • 0
  • 1
  • Problem
  • Updated 3 years ago
  • Solved
I can't save my configuration on a BlackDiamond 8810, I'm getting this error:  Operation draining timed out during save.Setting gCmServer.configCurrent to NULL!!
Photo of Alejandro Gutierrez

Alejandro Gutierrez

  • 162 Points 100 badge 2x thumb

Posted 3 years ago

  • 0
  • 1
Photo of Prashanth KG

Prashanth KG, Employee

  • 5,300 Points 5k badge 2x thumb
Hi Alejandro,

Please share the SW version that you are running in the switch. And the exact outputs that you see while saving the configuration. Are there any warnings about any process being shutdown before you get this error? 
Thank you. 
Photo of Alejandro Gutierrez

Alejandro Gutierrez

  • 162 Points 100 badge 2x thumb

Thank you, the SW version is 12.4.1.7, this is the output.

Image   : ExtremeXOS version 12.4.1.7 v1241b7-patch1-4 by release-manager
          on Fri Apr 23 20:05:13 EDT 2010
BootROM : 1.0.4.2
Diagnostics : 1.13

CORE.2 # save configuration
The configuration file primary.cfg already exists.
Do you want to save configuration to primary.cfg and overwrite it? (y/N) Yes
Saving configuration on master MSM ............Error: Operation draining timed out during save.Setting gCmServer.configCurrent to NULL!!

Photo of Alejandro Gutierrez

Alejandro Gutierrez

  • 162 Points 100 badge 2x thumb
no warnings, but this issue started after a heat problem with our air conditioning system in the site, the temperature rised at 51C degrees.
Photo of simon bingham

simon bingham

  • 1,228 Points 1k badge 2x thumb

just worth a try


try

save configuration temp

just to see it will save with a specified name.

if it does try

save configuration primary.


Simon

Photo of Alejandro Gutierrez

Alejandro Gutierrez

  • 162 Points 100 badge 2x thumb

It didn't work, thank you any way. I got the same error.

CORE.3 # save config temp
Do you want to save configuration to temp.cfg? (y/N) Yes
Saving configuration on master MSM ....................................................................................................................................................................................Error: Operation draining timed out during save.Setting gCmServer.configCurrent to NULL!!


Photo of Drew C.

Drew C., Community Manager

  • 40,674 Points 20k badge 2x thumb
Hi Alejandro,
The outputs you're sharing here don't indicate that a configuration change needs to be saved.  If there was, you would see an asterisk before each line on the CLI, like this * X440-8p.1 #
If you can confirm this, I'd recommend scheduling a reboot.  Also of note, EXOS 12.4 is unsupported - you may want to look into upgrading software on your system.
Photo of Alejandro Gutierrez

Alejandro Gutierrez

  • 162 Points 100 badge 2x thumb
Drew, thank you for the post, the output is edited, that's the reason you don't see the *, and updating the problem, it has a secondary MSM module, and it has shutdown itself.
Photo of Alejandro Gutierrez

Alejandro Gutierrez

  • 162 Points 100 badge 2x thumb
We are afraid, (because of the secondary module shutdown) that if we reboot, it won't start. 
Photo of Drew C.

Drew C., Community Manager

  • 40,674 Points 20k badge 2x thumb
That's a valid concern.  At this point, I would recommend opening a ticket with GTAC.
How to contact Extreme Networks Global Technical Assistance Center (GTAC)
Photo of surender lakra

surender lakra

  • 110 Points 100 badge 2x thumb
Can you try to save configuration on secondary disk

save configuration secondary
Photo of Alejandro Gutierrez

Alejandro Gutierrez

  • 162 Points 100 badge 2x thumb
thank you surender. already done, same error.
Photo of EtherMan

EtherMan

  • 606 Points 500 badge 2x thumb
Hmmm I wonder if he unseated the failed secondary MSM he could save safely then ??? I know when we have had a backup msm go down the system is not happy till we unplug it or replace it. 
Photo of Alejandro Gutierrez

Alejandro Gutierrez

  • 162 Points 100 badge 2x thumb
I did a reboot as Drew C. recommended and it works. I want to thank you guys for your comments, it really helped!.
Photo of Rupinder Kaur

Rupinder Kaur

  • 60 Points
Hi Alejandro ,

I just wanted to know since configuration was not being saved , did reboot erase the config or all remained as it is???

I am facing the same issue and want to know the consequences of reboot.