I do not enter all users NetSight Console for web.

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which is proceeding from the server to add NetSight usaurio administrator console directly?

I do not enter all users NetSight Console for web.
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Jairo Rojas Herrera

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Posted 3 years ago

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Henrique, Employee

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Hi Jairo,

If I got your question correctly, to create a new Netsight user you have to first add the new user in the NetSight Consolethen add the new user and its password to the NetSight Server's OS as follows:

From the NetSight  Console
  1. Click Tools and select Authorization/Device Access
  2. Select the Users/Groups tab
  3. Under Authorized Users click the Add User button
  4. Type name into the User name pop up and select the Suthorization group
  5. Click OK
  6. New user name appears in the Authorized Users list

From NetSight Server on Linux OS
  1. ssh to NetSight server nd log in as root
  2. execute useradd on the CLI and follw the prompts for username and password

If you are using Netsight Server on Windows OS you can see the procedure in the link below:

http://www.tech-faq.com/how-to-add-a-user-to-windows.html
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Jairo Rojas Herrera

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Hi Enrique, thks for the information, but the problem is that I don ́t have access to NetSight Console, no access to Web and Java Client.
Hopw I can add the new user with all privileges?
Thanks
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Henrique, Employee

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Hi Jairo, 

Are you getting invalid user/pass when trying to access the Java Client/Web? Did you forget the admin pass?
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Jairo Rojas Herrera

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exactly? I don ́t have access, but my password and all user is true.. is neccesary restart the server?
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Jairo Rojas Herrera

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and this is the message "User Login Failed. Unable to authenticate user"
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Bharathiraja, Suresh, Employee

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Hi Jairo,

Please help us to understand your issue.

Was it working earlier ?
could you share the screen short of the error message ?

Thanks,
Suresh.B
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Jairo Rojas Herrera

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2016-02-23 23:04:16,145 ERROR [com.enterasys.netsight.appid.server.AppIdApplianceClient] error polling appliance 10.120.254.128: java.net.ConnectException: Connection r
efused
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Jairo Rojas Herrera

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root@co1p130mo.falabella.com:/usr/local/Extreme_Networks/NetSight/appdata/logs$ tail -f tam.log
351147  1456293600020   Configuration.5.Event   NetSightServer  co1p130mo.falabella.com ---     Default Secret Value    The default password should be changed for the Web Service Credentials in Appliance Settings: Default
351148  1456293600020   Configuration.5.Event   NetSightServer  co1p130mo.falabella.com ---     Default Secret Value    The default shared secret should be changed for the Switch Configuration in Appliance Settings: Default
351149  1456293600021   Configuration.5.Event   NetSightServer  co1p130mo.falabella.com ---     Default Secret Value    The default password should be changed for the Admin user in Local Password Repository: Default
351150  1456293600022   Configuration.5.Event   NetSightServer  co1p130mo.falabella.com ---     Default Secret Value    The default password should be changed for the Sponsor user in Local Password Repository: Default
351307  1456297200005   End-System.6.Event      NetSightServer  co1p130mo.falabella.com ---     Remove End-Systems and Events   End-System cleanup started
351308  1456297200007   End-System.6.Event      NetSightServer  co1p130mo.falabella.com ---     Remove End-Systems and Events   End-System cleanup complete
351309  1456297200008   Health Result Aging Event.6.Event       NetSightServer  co1p130mo.falabella.com ---     Health result aging Complete     No health results to remove
351310  1456297200008   End-System.6.Event      NetSightServer  co1p130mo.falabella.com ---     Remove End-Systems and Events   Transient End-System cleanup started
351311  1456297200009   End-System.6.Event      NetSightServer  co1p130mo.falabella.com ---     Remove End-Systems and Events   Transient End-System cleanup complete
352272  1456320671752   NAC Web Update.3.Event  NetSightServer  co1p130mo.falabella.com ---     NAC Web Update Check    An error occurred while trying to contact www.extremenetworks.com for assessment software updates. Check to see if the NAC Assessment web update server and proxy settings in Suite Options are correct.  HTTP Response Error Details: java.net.UnknownHostException: www.extremenetworks.com.
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Bharathiraja, Suresh, Employee

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Hi Jairo,

Could you open a TAC case because we have to work on a remote session for this issue.

As per the first log you are unable to connect the polling appliance 10.120.254.128. which could be communication or SNMP issue.

We have to check  below details

Topology , local repository credentials and how its configured.

Thanks,
Suresh.B
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Jairo Rojas Herrera

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Jairo Rojas Herrera

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Hi everyone,

And solved the problem. Uan had to execute judgment on the database since the NetSight appeared he was asking for LDAP authentication.

Thanks everyone for your help.