I have installed WS-C35 IDENTIFI WIRELESS APPLIANCE, with 30 access points it support only 25 access points. what is the issue?

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Sikander Shah

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Posted 3 years ago

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Jeremy, Embassador

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The WS-C35 actually support 125 APs or 250 in HA mode ( 2x C35 in HA mode can have 250 associated with it ).  Make sure you have installed the correct capup licence installed.
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Sikander Shah

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Dear Jeremy, how to check that we have installed correct license?
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Jeremy, Embassador

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While logged in, choose controller -> system maintance -> EWC product keys. Then there should be a button to show licenses.
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Ronald Dvorak, Embassador

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The correct way to install a new controller....
1) update the software
2) install license
3) configure

You do that in that way to avoid problems like the one that you are seeing right now.

https://gtacknowledge.extremenetworks.com/articles/Solution/I-m-not-able-to-apply-my-WS-APCAP-16-or-...

So as soon as you upgrade to the latest software you should see the 50 APs available.... if you have installed the region domain license.

-Ron
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Sikander Shah

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please share steps to upgrade firmware properly 
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Ronald Dvorak, Embassador

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Aguilar, William, Employee

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While everyone is correct, there was bug in the first release of the C35 firmware whereby the base license was incorrectly set to 25 APs ... vs the 50 APs that is should support.  This was corrected in the summer, but there could be some units that are still affected.  Please work with GTAC to get you to the right firmware level that will give you a base license of 50 APs.

Cheers,

Will

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Sikander Shah

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how to upgrade new firmware correctly and share process please
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Sikander Shah

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from where to download firmware 9.21.02.0014? 
(Edited)
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Doug Hyde, Technical Support Manager

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