IdentiFi Controller f/w 8.32 may not Sync with NetSight Wireless Manager

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  • Updated 5 years ago
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Article ID: 16085 

Products
IdentiFi Wireless Controller, firmware 8.31.01.0189 through 8.32.04.0006
WS-C20, WS-C25, WS-C4110, WS-C5110, WS-C5210, WS-V2110
NetSight Wireless Manager
NetSight OneView

Changes
Upgraded firmware to somewhere within the range of 8.31.01.0189 through 8.32.04.0006.

Symptoms
The upgrade operation has elicited "no change" error messages in the Tech Support upgrade.log file; for example:
Jan 28 18:30:47 CET 2014 C5110 Upgrading From Release 8_32
Jan 28 18:35:34 CET 2014 Successfully Restored the Internal Configuration
C5110:topology# "no change"
Error: unrecognized command "no change".
C5110:topology# name "no change"
Error: unrecognized command "name".
C5110:topology# dynamic-egress enable
Error: unrecognized command "dynamic-egress".
C5110:topology# l2
Error: unrecognized command "l2".
Jan 28 18:36:26 CET 2014 Successfully Restored the Configuration
Jan 28 18:36:33 CET 2014 Successfully Imported Special Configuration

The controller's Topology list includes one with Topology Name "no change" and Mode value "-" or "n/a".
The "no change" topology has been added by the system, rather than by a user.
NetSight Wireless Manager sees the "no change" topology as being invalid, so NWM cannot sync with the controller, and NetSight OneView cannot pull the controller's (and its APs') statistics from the NetSight server.

Solution/Workaround
Upgrade to firmware 8.32.05.0007 or higher.
Release notes state, in the 'Changes in 8.32.05.0007' section:
wns0010104    Corrected an issue that would cause a "no change" topology to be added to the "Active Clients by VNS" report.

Pre-upgrade workaround: Manually delete the "no change" topology.
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Posted 5 years ago

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