Include company logo in customized ticket page

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Many customers ask, if it possible to include a logo into the ticket page. This is till now not possible, except you do a unofficial hack. I discribed it in this post one year ago.

https://community.extremenetworks.com/extreme/topics/customizing_ticket_page

It would be really great, if you could upload an image for the ticket page via the web interface and then include it into the ticket page using a customized html template.
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Hartmut Sachse

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Posted 3 years ago

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James A, Embassador

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Another option would be to convert the logo to a data: URI and then include that in the template. There's online generators that you can upload an image to convert to one.
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Hartmut Sachse

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Hello James,

this works really well. I didn't hear from data:URI before, but thats a  really great thing.

Thanks
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Christoph

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I tryed to add a logo via data:URI. But I got the error message during upload of the template that links to subdirectories are not allowed.
<img align="center" width="300" height="53" alt="Logo" src="data:image/png;base64,iVBOR ... "/>
Controller version is 09.21.01.0179

Kind regrads
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Hartmut Sachse

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Hello Christoph,

i only tried the online generator to convert the image and tested the output in the browser, but I never tried to include it in the ticket page. Sounds like it isn't supported, even this would be a better way to do this. I still use the hack descibed earlier in this thread and include the image via uploaded image. Would be really great if the develop include a official way to include logos.

Regards
Hartmut